Bicycle industry leader, the Giant Group, are seeking a vibrant, energetic and motivated individual to join our After Sales and Quality Assurance Team. We are looking for an individual who not only shares the passion for cycling, but can relay this in the form of a strong work ethic. The successful applicant will be required to assist our ASQA team to provide high levels of service and support to retailers and consumers.
Reporting to the Sales Manager, this role will require you to work with other members of the ASQA team to:
Achieve the companies warranty claim resolution targets
Process all warranty claims in a timely and proficient manner
Ensure that all warranty claims are appropriately assessed and that the required information/documentation has been provided
Consult with the ASQA Manager to implement solutions for problem cases
First port of call for ASQA related enquiries
Address aftersales service and warranty enquiries from retailers, consumers and Giant Group Staff and Agents in a proficient and timely manner
Attend to all dealer enquiries in a proficient and timely manner
Address all emails in a proficient and timely manner
Assist the Sales Manager and ASQA Manager as required
As well as assisting with ASQA this role will require an element of customer service which will at times require the following:
Ensuring incoming telephone calls are answered in a friendly, professional and timely manner
Creating and processing of sales orders for retailers
Communicating with customers through various channels
Communicating and coordinating with colleagues as necessary
The successful candidate would possess the following attributes and qualifications:
A passion for cycling
Good knowledge of bicycle products. Previous bicycle industry (retail or wholesale) experience will be viewed favourably but is not essential.
Have the ability to communicate and liaise effectively and professionally with retailers, consumers and other staff members on a daily basis
Maintain a strong work ethic and the ability to work well under pressure
Work well in a team environment
Be able to multitask and possess strong time management skills
Essential computer skills (Microsoft Word, Excel & Outlook)
In return, the Giant Group is offering the suitable applicant the following:
Industry leading salary package
The opportunity to work within a professional, industry leading business
This role will require the suitable candidate to work full-time from our Australian head office in Mulgrave, Victoria.
All applications will be kept strictly confidential.
About the Giant Group
The Giant Group was founded in Taiwan in 1972, the group has four cycling brands including Giant, Liv, Momentum and CADEX.
As the world's largest bicycle manufacturer, we're at the forefront of bringing innovations to scale. Whether it's engineering new frameset production techniques or developing shared urban transport solutions, we're always raising the bar on what people consider possible.
What's more, we don't do it alone. We build relationships with our partners, growing from strength to strength because progress is driven by people as much as cutting-edge processes. Our relationships – internal and external – fuel our growth as we push each other to continuously improve. It's this spirit that inspires us to constantly up the ante.
At the end of the day, we know we can go further. And that's the most exciting part. By constantly looking to the future and investing in the platforms to make it happen, we unlock new possibilities for the entire cycling industry.