Bicycle mechanic - Melbourne
Melbourne Bicycle Centre Prahran has been a leading retailer in bicycle and accessory sales for over 40 years. Our busy retail store stocks 100s of quality bicycles and accessories to suit all riders. Our motivated team is passionate about the cycling industry and focused on customer service.
About the role
The successful applicant must display well developed bicycle mechanical skills, to build, service and repair a wide range of bicycles with confidence.
Job duties: Listening to customers, identifying problems, developing and proposing solutions, performing repairs and maintenance, replacing parts, providing quotes, operate computer software for repair and retail systems.
Benefits and perks
The successful applicant will join the MBC team in our new workshop, decked out with all the necessary tools and equipment required. Opportunity to advance to a workshop manager. Enjoy a dynamic working environment in the heart of Prahran.
Skills and experience
Ability to service and repair a variety of bicycles, from kids bikes to high end MTBs & road. Electric bicycle experience is required.
Essential skills required: mechanical aptitude, practical skills, dexterity, outstanding customer service, time management, problem solving, and attention to detail. Previous experience in bike maintenance is mandatory.
Ability to determine causes of operating errors and decide on necessary action
Self motivated. Work independently, and in a team environment, reporting to the Service Manager
Maintain knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Repaired bicycles and maintain communication with customers about repair progress
Experience in servicing and maintenance of electrical bicycles.
Consult with customers about bicycle performance issues and make repair proposals
Raise concerns to customers about urgent issues putting cyclist safety at risk
Conducted safety testing on brakes and bicycle agility issues to ensure customer satisfaction
Ability to problem solve and meet customers expectations
Deliver outstanding customer service
Flexibility to work occasional weekend