Bicycle mechanic - Melbourne

MELBOURNE BICYCLE CENTRE PRAHRAN

Melbourne Bicycle Centre Prahran has been a leading retailer in bicycle and accessory sales for over 40 years. Our busy retail store stocks 100s of quality bicycles and accessories to suit all riders. Our motivated team is passionate about the cycling industry and focused on customer service.

About the role

The successful applicant must display well developed bicycle mechanical skills, to build, service and repair a wide range of bicycles with confidence.

Job duties: Listening to customers, identifying problems, developing and proposing solutions, performing repairs and maintenance, replacing parts, providing quotes, operate computer software for repair and retail systems.

Benefits and perks

The successful applicant will join the MBC team in our new workshop, decked out with all the necessary tools and equipment required. Opportunity to advance to a workshop manager. Enjoy a dynamic working environment in the heart of Prahran.

Skills and experience

Ability to service and repair a variety of bicycles, from kids bikes to high end MTBs & road. Electric bicycle experience is required.

Essential skills required: mechanical aptitude, practical skills, dexterity, outstanding customer service, time management, problem solving, and attention to detail. Previous experience in bike maintenance is mandatory.

• Ability to determine causes of operating errors and decide on necessary action

• Self motivated. Work independently, and in a team environment, reporting to the Service Manager

• Maintain knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Repaired bicycles and maintain communication with customers about repair progress

• Experience in servicing and maintenance of electrical bicycles.

• Consult with customers about bicycle performance issues and make repair proposals

• Raise concerns to customers about urgent issues putting cyclist safety at risk

• Conducted safety testing on brakes and bicycle agility issues to ensure customer satisfaction

• Ability to problem solve and meet customers expectations

• Deliver outstanding customer service

• Flexibility to work occasional weekend