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  • pbourke2

Bike sales manager - Brisbane

EPIC CYCLES


Epic Cycles core values revolve around honesty, integrity, sustainability, social responsibility and exceptional levels of customer service. We provide a respectful, considerate and inclusive environment for our employees and customers. Our principal aim is the provision of a high standard of products and services that encourage and enable people to use bicycles for transport, recreation, competition and general health and fitness. Bicycle retail is not your standard retail experience. It’s a very positive and personal engagement with a community of cycling enthusiasts. When done well it’s an opportunity to have a positive influence on people’s lives by assisting them to make healthy and sustainable purchasing decisions - bike purchases are feel-good purchases. By joining Epic Cycles you’ll not only be leading a team of like-minded colleagues, you’ll be joining a whole community of positive, motivated people from suppliers to customers, many of whom will become your friends.

Benefits

  • Yes it's retail but we offer regular weekends off, no Sunday work and flexible rostered time off.

  • Full time permanent position.

  • A high degree of autonomy.

  • Opportunity to grow the role for the right candidate.

  • Loyal, friendly and positive customers.

  • Central location

Qualifications & experience

  • Significant experience in a similar position preferably in a retail or other customer service based environment.

  • Demonstrated ability to work independently in a self-directed manner with positivity and enthusiasm and to be able to think on your feet and use initiative in solving problems.

  • Excellent sales, customer service and merchandising skills

  • Experience in the use of retail and administration systems relevant to the operation of a bicycle store, including point of sale, ecommerce, social media, email & general office software

  • Being a current and active cyclist with a sound knowledge of bicycles and bicycle accessories and a passion for the promotion of cycling and bicycles for transport, recreation, competition and general health and fitness

  • Experience in the use of retail and administration systems relevant to the operation of a bicycle store, including point of sale, ecommerce, social media, email & general office software.

  • Honesty, integrity and trustworthiness and a commitment to working towards Epic Cycles’ core values including sustainability, social responsibility, cultural sensitivity and respect

  • Excellent communication and interpersonal skills and a positive attitude in dealing with colleagues, suppliers and customers

Tasks & responsibilities

  • Supervision of the Epic Cycles retail sales team to ensure sales and customer service standards are maintained at a highly professional level

  • The personal provision of outstanding customer service

  • Achievement of store sales targets

  • The maintenance of a high levels of store presentation, merchandising and general housekeeping to provide customers with a professional and pleasant retail experience

  • Working closely with relevant staff to ensure the efficient management of inventory, the maintenance of appropriate product ranges and the provision of a great customer service experience for workshop clients

  • Use and maintenance of store POS, special order, stock control, social media and ecommerce systems

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