Clubhouse General Manager - Sydney
Updated: May 17
Generations of Sydney-siders have bought their first bike here, and had their trusty steed brought back to life in the workshop, or simply dropped by for a coffee and highly-spirited conversation. Some even ended up buying the store - but that's a longer and equally true story...
We always pride ourselves on going out of our way to take care of our customers.
We always offer great value for money.
We love riding our bikes - all day every day.
Qualifications & experience
A solid background and track record in retail, including management of key brands. Bicycle experience is preferred.
Proven customer-facing & interpersonal skills. Hospitality experience is a keen differentiation.
Numeracy & commercial understanding to manage revenue and profitability.
Digital/computer skills: incl Excel. MC uses VEND and Hubtiger (POS).
Strong leadership and general management ability.
High levels of initiative and problem-solving skills.
Tasks & responsibilities
Oversight and hands-on management of the retail store end-to-end, including physical space, sales, customer engagement, hire, and workshop servicing.
Driving retail sales to support agreed monthly revenue and profitability targets.
Responsibility for store and financial outcomes overall, working in partnership with Head Service Course.
People management, including rostering for appropriate coverage and performance.
Management of inventory, working with suppliers to optimise pricing and availability.
Maintain accurate product, customer and inventory levels in POS for effective integration with online store.
Developing, leveraging and maximising key vendor and brand partner relationships and strategies.
Aware of key industry trends, bringing intel of new products and initiatives to the wider team regularly.
Drive effective management of bike hire service, which may be out of hours.
Coordination of Pick-up and Drop-off service, which may include some hands-on involvement out of hours.
Proactive participation with the MC cycling community, including MC Velo member liaison, proactive reachout, and social club activities, and MC bunch rides weekly.
Attend events on behalf of MC, which may be out of hours.