• pbourke2

Customer service/admin - Melbourne

KASK Australia

Kask Australia is the subsidiary of a well established Italian company.

KASK specializes in developing, designing and manufacturing of safety helmets of the highest quality. In every field of application KASK helmets are at the forefront, be it skiing, cycling, mountaineering, horse riding, rescue or safety world.

Job tasks and responsibilities

The key responsibility is to take full accountability for the company's wholesale and B2C sales administration.

Main tasks:

  • Order processing and customers’ administrative tasks (invoicing, credit notes, logistic, inventory management, warranties, samples)

  • Processing supplier orders and data entry (clients, items, purchase orders, sales orders and inventory)

  • Coordinate schedule and shipment of goods

  • Work closely with 3PL partner

  • Maintain cleaning checklist for showroom/office space

  • Answering & Directing phone calls

  • Welcoming and assisting face to face customers

  • Handling inquiries from customers and directing feedback from customers to relevant departments

  • Preparing reports to support marketing and sales managers

  • Supporting the sales department with other administrative tasks, if requested.

Skills and experience

  • Good communication skills

  • Experience in office administration and orders processing

  • Computer literate (Outlook, Word, Excel, PowerPoint)

  • Time management skills

  • General Administration experiences such as filing and data entry

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