• pbourke2

Customer service bicycle wholesale - Melbourne


Inside Customer Service and Marketing assistant

Working in the retail bicycle industry? Looking for a change away from retail to wholesale?

We are looking for technically minded cycling enthusiasts to join our growing team.

The role can be either fulltime or part-time it is up to you.

What you’ll do

We are looking for someone to assist our current team with phone calls and marketing. In the customer service role you will work with our customers (bicycle shops) and assist them with ordering products, as well as help them through technical issues that they may be experiencing. The marketing role consists of updating of the company websites, creation of newsletters to our customers, as well as social media maintenance. Don’t stress on the job training is provided.

Who are we?

Oceania Cycle Sport is proud to be the Australian distributor of world class and innovative bicycle and equipment brands including Fuji, SE, Breezer, Tuesday, Mission BMX, Clarks and Crushed.

Qualifications & experience

  • Retail or customer service experience in the Bicycle industry necessary

  • Computer literacy

  • Demonstrated ability to provide customer service and take detailed messages

  • Self-motivated and able to complete tasks in timely manner

  • Multitask, and an ability to prioritize tasks

Tasks & responsibilities

  • Answering customer questions from both shops and end users

  • Processing of orders and discussing service requirements including an update of product and service information

  • Assist customers with mechanical related issues

  • Maintaining and creating new relationships with customers

  • Maintaining company websites and social media marketing

  • Assist with warehouse duties when requested

  • Assist in routine Stock taking

  • Represent Oceania at trade shows and events

Location and Hours of operation

We are positioned in Lynbrook within the South Eastern suburbs of Melbourne. We operate Monday to Friday 9am to 5pm.

Skills and experience

Bicycle industry experience necessary

Keen to develop a thorough knowledge of bicycles and related products.

Outstanding verbal communication skills.


Ability to work independently and in a team environment.

Ability to problem solve and meet our high standard of customer service.

Well presented and punctual.


The salary range will depend on the skills, experience and attributes of the successful applicant.

Is this for you?

Like the bicycle trade, talking to people and providing them with the best service and advice you can?

Well, what are you waiting for...? Apply already!

please send your CV to

Please note: Only the successful applicant will be contacted by phone.

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