Customer service - Melbourne
At Canyon we aim to be the most inspiring bike brand in the world and now more than ever, we’re looking for bright, committed pioneers to reach the peak with us.
Our customers ride to connect with their bodies, their friends, and the great outdoors. They feel part of an ever-growing community of optimistic change-makers – and they stay with us for the seamless, progressive, personalised experiences that we offer them.
Be it on a performance bike, e-bike or urban bike, Canyon riders feel connected as a cycling society reshaping the world.
We inspire to ride – and we want you to join us in that mission.
The Canyon operation in Australia is set up to provide sales, marketing, customer support and service to the Australian and New Zealand market. As an online only business providing the best possible customer service experience is integral to our business.
Therefore we are looking to add one highly motivated Customer Service Representative to offer technical service and customer support to both new and existing customers.
Providing great customer service is the most important part of our plans to continue to grow the Canyon brand in Australia and New Zealand and our Technical & Customer Service teams are the point of contact for Canyon service, repair and warranty for our customers. The position will be based in our Keysborough, Melbourne Service Centre which provides a fantastic and sociable working environment for bike enthusiasts including a full workshop, bike parking, shower and great coffee.
YOUR JOB AS PART OF THE CANYON CREW
Handle incoming phone, chat and email enquiries on a wide range of matters; including new bike and equipment sales, sizing or technical questions, warranty enquiries and much more
Active participation at Canyon events
HOW YOU BECOME PART OF THE RACE
We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:
Great knowledge of bikes, current market trends and future opportunities. It is vital that you're passionate about bikes and have a desire to share your passion for the sport either face to face at events, on the phone or by email.
A helpful and proactive attitude with a work ethic that is unmatched. It is important you have a friendly, helpful and efficient manner and can use this to provide industry leading service to every Canyon consumer.
You are outgoing and conversational. Every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills in order to succeed.
IT literate across a number of packages, strong organisational and admin skills. Training will be provided at our Australian office.
You are tenacious, creative, driven, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily.
HIGHLIGHTS ON YOUR CANYON TOUR
Accelerate your career by joining one of fastest growing bicycle brands worldwide
Flat hierarchies and the opportunity to be part of a growing and innovative company
Bikes and accessories at attractive employee rates
We focus on diversity - be who you are and do what is your passion
We are a brand, and we are proud to say so. Become a member of a high branded company!
WHAT SETS US APART
Our commitment to riding is contagious – that’s what you notice when you start working at Canyon. It’s essential that our employees feel fully engaged with their work so that together we can achieve the high standards we set for ourselves, our products and our service. A variety of hands-on tasks, true innovation and a dynamic workplace are all a part of our everyday. Each individual has a key role to play in Canyon’s success. Whether you’re a student, graduate, or have previous leadership experience, we have the right position for you. After all, the jobs we offer have to be as versatile and exciting as the bikes we develop.
Our flat hierarchies enable you to quickly take responsibility and shape where you want your career to go. As an employer, we successfully combine our local roots with an increasingly international approach. Sustainability and integrity core to our values alongside passion, responsibility and excellence. In the end, it all comes down to this: Pure Cycling.
Do you love riding and being part of a close team? Then you're the right candidate for us. We look forward to reading your application including salary expectation and earliest possible start date.