Head bicycle technician - Melbourne
There has never been a more exciting time to join Canyon Bicycles. Our phenomenal growth since our market entry in Australia and New Zealand means that we are recruiting new staff. Canyon Bicycles Australia & New Zealand Pty. Ltd is a sister company of Canyon Bicycles in Germany. As the leading online cycle retailer in Europe we have a unique business model in the cycle industry. All Canyon bikes are sold exclusively online at www.canyon.com and shipped direct from our factory in Germany to customers in Australia and New Zealand. This model means we can combine great products, German engineering and innovative product development at incredibly competitive prices. Back this up with consistent test winning reviews and you have an opportunity to work for a company that could help define your career.
The Canyon operation in Australia is set up to provide sales, marketing, customer support and service to the Australian and New Zealand market. As an online only business providing the best possible customer service experience is integral to our business. Therefore we are looking to add one highly skilled, highly motivated Service Technician to offer technical service and support to both new and existing customers.
JOB DESCRIPTION Providing great customer service is the most important part of our plans to continue to grow the Canyon brand in Australia and New Zealand and our Technical Service team are the point of contact for Canyon service, repair and warranty customers. Based in our Keysborough, Melbourne Service Centre this role will primarily undertake Technical and Mechanical service along with warranty work across the whole model range of Canyon bicycles.
KEY TASKS AND DUTIES
Ownership of general mechanical duties across both Road and Mountain bike platforms
Willingness to attend technical training both in Germany and Australia
Adoption of predefined timeframes for service works
Documentation of individual service cases
Bike cleaning and degreasing
Active participation in stock taking and ownership of associated processes
Able to follow predefined processes for work and logistics
Development and application of customer contact and communication channels
Service job estimations to customers
Proactive with regular feedback in Project development meetings
Revenue target driven
Usage of a varied range of IT systems to include reporting duties
THE PERSON WE ARE LOOKING FOR
We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:
Great knowledge of bikes, current market trends and future opportunities. It is vital that you're passionate about bikes and have a desire to demonstrate this through the standard of your work.
A helpful and proactive attitude with a work ethic that is unmatched. It is important you have a friendly, helpful and efficient manner and can use this to provide industry leading Technical Service to every Canyon consumer.
You thrive on challenging service cases and take pride in solving problems.
You are outgoing and conversational. Every Canyon employee must be able to communicate with our customers effectively. It is critical you have a great telephone manner and excellent written skills in order to succeed.
IT literate across a number of packages, strong organisational and admin skills. Training will be provided in both Germany and our Australian office.
Previous workshop experience is essential.
You are tenacious, creative, driven, enthusiastic, passionate, ambitious and committed. These are our basic principles and the standards by which we judge ourselves daily.
WHAT SHOULD YOU DO IF YOU THINK YOU FIT THE BILL? Get in touch and tell us why you deserve this incredible opportunity and send your CV and cover letter to firstname.lastname@example.org