Inside market developer - Melbourne
PSI Cycling is proud to be the Australian distributor of world class and innovative bicycle brands Cannondale, GT Bicycles, Fabric, Fox Racing, Lezyne, Alpinestars, the entire SRAM family of products including SRAM, Zipp, Quarq, RockShox, Avid, Truvativ and since 2019, Goodyear Bicycle Tires.
Our PSI Cycling team has decades of industry experience between us and we are passionate about cycling. A mixture of ex-pros, local crit heroes, commuter and sunny-day recreational cyclists, we are enthusiastic about our brands, our products and our service to the industry
About the Role
The Inside Market Developer is responsible for working at various levels within a company to ensure that it satisfies and excels its PSIC customers’ needs. You will perform at a high level of customer service and work in collaboration with accounts, warehouse and Field Sales Reps to assist with meeting MX, MTB and OBA category objectives and overall sales revenue targets.
Chase and challenge the boundaries in this Energetic and Influential sales and customer service role within the industry. What job allows you to live your passion of action sports with fast starts and long journeys and gives you opportunity to be apart of a growing dynamic team culture
Fulfil customer requirements for B2B web training and catalogues, as well as full product pricing, images, product descriptions, etc.
Coordinate customer warranty returns and completes proper documentation on a timely basis.
Support FMD’s and the wider team with daily sales update reports, manage retailer held orders, backorder clearing, upcoming shipment allocations etc.
Working with outside field market developers to hit daily, weekly and monthly sales targets
Stay current on existing and emerging product and technologies.
Report competitive conditions and feedback from customers to management.
Support maintenance and report any issue or inconsistency on B2B and B2C (sites). B2B and B2C (sites) are our key selling tool and must provide accurate and relevant information for retailers and riders.
Drive sales support through inbound / outbound calls with retailers by utilizing customer service skills and building strong relationships based upon product/category and marketplace expertise.
Taking inbound calls relating to Sales, Process customer orders and/or enquires as well as upselling and cross selling
Follow up on all issues relating to customers, credits, operations/delivery, back orders and replenishment
Advise relevant staff/departments of any specific customer requirements
Connecting and building rapport with dealers through a range of channels including phone calls, emails, SMS;
Create and maintain excellent customer relationships
Ensure that all customer details are updated when necessary
To be successful you will have;
Exceptional organisation skills, attention to detail and the ability to manage competing priorities and deadlines in a fast-paced environment
Proven experience and understanding of wholesale & retail sales (preferably in the sports action industry).
Passionate about customer service, engagement and experience
Is able to confidently negotiate and mediate with a positive attitude, creating win-win outcomes for customers
Possess good people skills and have an outgoing, bubbly personality
Have excellent communication skills
Can build strong, long-term relationships with customers
Good working knowledge of Microsoft outlook, excel, word, power point
Able to work independently
Passion for action sports and adventure
Be a part of a passionate, driven team with a strong family heritage. You will gain long term career prospects and be rewarded with a competitive remuneration package (base plus commission) and incentives commemorate to your skill set.
Whilst all applicants will be carefully considered, we will only be able to personally contact those applicants that are short listed for an interview.