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Membership specialist - Sydney

BICYCLE NSW


Bicycle riding is the 5th highest physical activity in Australia and further growth is projected due to enhanced infrastructure, improving safety and a growing focus from the government on active transport initiatives. Bicycle NSW is the peak advocacy body for bicycle users in NSW with the mission to create a better environment for bicycle riders.

The Membership Specialist is responsible for generating prospective member leads, developing and maintaining a membership recruitment list and assisting with the development of member recruitment and retention programs. Their aim is to maximise membership revenue through new member acquisition, retention of existing members through renewals and further development of existing membership offering and benefits.

Competencies Required

  1. Qualifications

  • A relevant tertiary qualification is valued but not essential for this position. Qualifications or experience in the areas of marketing, administration or sales are relevant.


  1. Skill Base

  • Membership sales and growth experience – retains focus, drives towards success, engages people from diverse backgrounds and demographics, stays positive and shows discipline.

  • Proven customer service skills including the ability to support members, customers, office staff and other stakeholders.

  • Excellent interpersonal, liaison, and both written and oral communication skills

  • Ability to problem solve and to generate and focus on workable solutions

  • Proven ability to work in a small team and commitment to collaborative working approaches

  • Excellent administration, coordination and organisational skills

  • Attention to detail and accuracy of work

  • Experience in Word and Excel essential and WordPress desirable.

  • Experience in utilising membership databases and CRM’s essential, experience using iMIS membership engagement system is desirable.

  • Demonstrated interest in bicycle riding.

  • Experience working with volunteers desirable


  1. Further aspects requiring comment

  • Willing to work outside normal hours to attend social functions, events, related meetings, and other relevant Bicycle NSW/community activities and events. A commitment to “Creating a Better Environment for Bicycle Users”.


To express your interest in this role please provide (via seek) your resume and a one-page cover letter as to why you are ready for this challenge.

To discuss the role further, please contact Peter McLean on 0416 227158 or email peter.mclean@bicyclensw.org.au

Applications will be reviewed upon receipt and interviews held with suitable candidates ASAP so please apply as soon as you can.

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