Online customer support agent - Brisbane
PUSHYS is one of Australia’s largest online retailers of Bikes & Mountain Biking and Cycling clothing, parts and accessories. Based in Darra, Brisbane with a large distribution centre dedicated to delivering industry leading customer service, large product range and super fast delivery. We service both the Australian and International markets from this location.
Due to unprecedented growth we have an opportunity to expand our Online Customer Support team and are looking for several Support Agents/Representatives. The ideal individual has good knowledge of all things cycling and associated equipment/brands and a desire to help people fulfil their cycling ambitions. This is not your typical call centre role and every day is different.
Objectives of the Online Customer Support position:
Liaise directly with customers to provide knowledge, support and service
Assist in customer acquisition and retention
Problem solving customer issues
Skills and Qualifications
A good level of knowledge on cycling equipment is essential with extensive knowledge across all cycling styles, (such as Mountain, Road, BMX) desired.
Retail or customer service experience an advantage
Computer skills and be proficient in applications like Word and Excel
Be able to work independently as well as part of a dedicated skilled team and share duties as required
Must have excellent English skills, both verbal and written and a good phone manner.
We offer a range of employee benefits including:
Flexible work arrangements and possibility to work from home in lockdown.
A great working environment in a brand new office
Fantastic employee discounts
Professional development opportunity to work in a growth organisation
Does this sound like a bit of you?
Apply below with a short cover letter and your CV, Attn to Elliot Kippen