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Retail bike mechanic - Melbourne

GOODCYCLES


Good Cycles is an independent not-for-profit social enterprise. Our vision is to provide young people at risk of disengagement with employment opportunities that improve their futures.

We are growing our retail footprint and are seeking a mechanic to commence work in our Melbourne CBD store, with the potential of also working at other inner-suburban locations.

About the Role

Our mechanics support the operation of our retail stores, including a full service workshop.

Working closely with the Manager you will support the efficient operation of a high quality bicycle workshop and retail space..

Hours will be 8am-4:30pm, Mon-Fri.

Responsibilities

  1. Workshop

  • Taking bookings

  • Receiving customer bikes and making assessments of work required, providing quotes and timeframes for servicing

  • Servicing bikes to a high standard with clear communication to customers

  • Cleaning and maintaining workshop space and upholding relevant guidelines on workshop safety

  • Coordinating effective workshop operations with Manager


  1. Retail

  • Engaging and assisting customers with purchases and enquiries

  • Maintaining stock levels


Key Attributes

Good Cycles places strong emphasis on being an inclusive and diverse workplace. This includes the culture we strive to create in our retail outlets. As a mechanic at Good Cycles you will be:

  • Attentive to details: servicing bicycles systematically and safely, and maintaining a high standard in look and feel of retail space

  • Personable and approachable: helps customers feel comfortable and listened to

  • Focused on high quality outcomes for our customers: attentive to customer needs and ready to provide information and services as required

  • A committed team player: able to communicate effectively with colleagues and supported employees

Skills and Experience

  • Professional experience in bicycle mechanics, particularly in a retail setting (essential)

  • Experience working in a customer service setting

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