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Retail manager - Sydney

ATTAQUER

Attaquer is an Australian cycling apparel brand based in Sydney, Australia. We operate multiple direct to consumer websites, as well as a worldwide dealer network and custom apparel program. Founded in 2012 as a disruptor to the industry, we produce world class fashion forward cycling apparel and accessories.

About the role

We are looking for a talented customer service / retail manager to join our team. You’ll be a key member of the team and responsible for ensuring Attaquer customers get the very best experience from our brand.

Key responsibilities

Customer Service:

- Provide high quality, solution-focused customer service

- Demonstrate initiative to resolve customer issues

- Ability to close sales

- Manage/assess returns and warranties

- Communicate product issues with product team

- Optimise and improve customer service and procedures

- Manage warehouse procedures to make sure customers are receiving their orders on time, or sooner

Key skills

- Retail and customer service experience

- Customer obsessed

- Ability to manage needs of both the customer and the business

- Excellent written communication skills

- Ability to multitask

- Understanding of the Shopify e-Commerce platform (and others)

- Stakeholder management

- Sales skills

Retail Manager:

- Deliver a memorable experience by engaging, developing and maintaining relationships with Attaquer store visitors

- Drive sales

- Manage stock levels to ensure we are never out of stock in key items as well as maintain an organised and effective inventory system

- Provide expert Attaquer product knowledge

- Create a friendly and welcoming environment

- Communicate positively about the brand at all times - be an Attaquer Ambassador

- In store visual merchandising

- Manage the planning and delivery of Attaquer rides and events both locally and abroad including sourcing and managing ride leaders

- Manage a small team of casual staff

- Build community around Attaquer both locally and outside of Sydney

- Plan and execute pop-up stores both domestically and internationally

Key skills

- 3 years experience in a retail environment

- A passion for delivering a memorable customer experience

- A proven track record of delivering results and the drive to exceed expectations

- Strong people skills

- A good communicator, approachable and engaging

- Ability to prioritise and demonstrate initiative

- Knowledge of the Square POS and inventory backend (or similar)

- Ability to be flexible and agile to meet business needs

- A knowledge and passion for road cycling

- An interest in coffee would be an advantage

- Availability to work evenings, weekends and holidays as needed

To be successful in the position you will have/be

- Previous experience with stakeholder management

- Ability to work with a small team and/or external resources

- Thorough understanding of small/medium business requirements

- Direct retail sales experience

- Experience with third party logistics desirable

- Excellent attention to detail

- Highly organised

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