• pbourke2

Retail Operations - Sydney


Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.

Come, join us, and help us transform the world, the bicycle, and have a blast while doing it!

About the role

The Retail Operations Generalist will support the day-to-day operations of our AU Direct Owned Trek Stores (DOTS). You will be an integral member of the Operations Team and help ensure the smooth and safe operation of our expanding DOTS fleet. Your responsibilities will be varied and no one day will be the same, but ultimately you will provide expert operational guidance and support to our DOTS staff and be their first point-of-contact for operational matters.


• Collaborate with Implementation, Design/Visual, IT, Loss Prevention, Business Development and DOTS staff to set-up and maintain DOTS facilities across Australia. • Collaborate with Operations, Business Development and Finance teams regarding store repairs and maintenance. • Set-up and manage utilities, store maintenance (HVAC, plumbing, electrical, etc.) and necessary inspections. • Assist with new DOTS openings, onboarding and integrating them into standard ongoing operations. • Accountable for timely completion of DOTS repair and maintenance requests. • Correspond with DOTS staff via CRM, email, and phone. • Assist to develop a DOTS maintenance record keeping system. • Develop and update Standard Operating Procedures. • Other projects as required.


• Proven ability to deliver unparalleled hospitality to the DOTS teams. • GSD (Get Stuff Done) attitude and a proven ability to prioritize and multitask. • Proven ability to communicate effectively, both verbally and in writing. • Passionate about organization and structure. • Limited travel may be required.

If this sounds like you APPLY TODAY to join the Trek Bicycle Family.

If you are interested in working for a global company, in a great industry, with a great team, we want you. Please include a cover letter outlining your interest in Trek and a CV with your application. Confidential enquiries can be emailed to Marc Sherriff, Operations Manager at

In response to the evolving COVID-19 situation, we continue to take extra steps and precautions to keep our employees and customers safe. We are now requiring that all employees show proof that they are fully vaccinated with the exception of a medical or religious exemption.

6 views0 comments