Rider and dealer support rep - Qld

NORCO BICYCLES

The Rider and Dealer Support Rep is the go-to contact for Norco Australia’s dealers, and Outside Sales Reps, delivering best-in-industry service and standout after-sales support. We are looking for an outgoing person with good bike knowledge. Great opportunity to join the Norco Australia team and be part of Global Norco family.

Founded in 1964 Norco/LTP Sports Group is a family owned and operated business with offices in Canada, US, Taiwan and Australia.  Known around the world as one of the top mountain bike brands.  

Key Responsibilities: 

·       Deliver Exceptional Dealer & Rider Support

Process dealer warranty claims in line with Norco guidelines, provide timely and professional responses to dealer and consumer enquiries, and ensure riders are returned to their bikes as quickly as possible while maintaining a positive Norco experience.

·       Strengthen Dealer Relationships & Sales Alignment

Maintain strong, proactive relationships with Norco Australia’s dealer network through daily communication with Outside Sales Reps, regular territory updates, and ongoing support that helps meet dealer needs and drive sales outcomes.

·       Proactively Manage Orders, Quality & Logistics Issues

Actively review open orders and reports, escalate recurring quality control issues to the Rider Support team in Canada and internal stakeholders, and work closely with Operations to resolve shipping, stock availability, and delivery challenges.

·       Support Warehouse, Technical & Warranty Operations

Receive, pick, pack, invoice, and dispatch warranty and small-parts orders from the Brisbane warehouse, while also providing hands-on technical support including troubleshooting, repairs, and bike builds as required.

Qualification’s

·       Minimum 2 years’ experience in the bicycle industry

·       Bicycle mechanic and e-bike experience preferred

·       Strong organisational and problem-solving skills; able to multitask in a fast-paced environment

·       Comfortable working independently and as part of a team

·       Familiarity with Norco products or the cycling industry highly regarded

·       Solid computer skills, including Microsoft

·       Confident, proactive communicator with strong phone skills

·       Quick learner with a flexible approach

We welcome applications from individuals of all backgrounds and identities. We believe in fostering a diverse and inclusive workplace where everyone's unique perspectives and talents contribute to our success. We encourage candidates from underrepresented groups to apply as we strive to build a team that reflects the diversity of the communities we serve. Your voice matters here, and we are committed to creating an environment where everyone feels valued, respected, and empowered to thrive.

Please send resume and cover letter to car••••@livetoplaysports.com