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Sales and customer service AU/NZ - Melbourne

CANYON AUSTRALIA AND NEW ZEALAND

ABOUT CANYON


There has never been a more exciting time to join Canyon Bicycles. Our phenomenal growth since our Australian and New Zealand market entry means that we are recruiting new staff. Canyon Bicycles Australia & New Zealand Pty. Ltd is a sister company of Canyon Bicycles in Germany. As the leading online cycle retailer in Europe we have a unique business model in the cycle industry. All Canyon bikes are sold exclusively online at www.canyon.com and shipped direct from our factory in Germany to customers in Australia and New Zealand. This model means we can combine great products, German engineering and innovative product development at incredibly competitive prices. Back this up with consistent test winning reviews and you have an opportunity to work for a company that could help define your career. The Canyon operation in Australia has been set up to provide sales, marketing, customer support and service to the Australian and New Zealand market. As an online only business providing the best possible customer service experience is integral to our business. Therefore we are looking to add another highly skilled, highly motivated Customer Service Representative to offer customer service and sales advice to both new and existing customers.


JOB DESCRIPTION

Providing great customer service is the most important part of our plans to grow the Canyon brand in Australia and New Zealand and our Sales and Customer Service team are the first point of contact for Canyon consumers. The job involves handling incoming phone, chat and email inquiries on a wide range of matters; new bike and equipment sales, sizing or technical questions, warranty inquiries and much more. The position will primarily be based in our Keysborough, Melbourne Service Centre which provides a fantastic and sociable working environment for bike enthusiasts including a full workshop, bike parking, shower and gourmet coffee.


THE PERSON WE ARE LOOKING FOR

We're looking for someone outstanding and exceptional in everything they do with the following skills and experience:

  • Great knowledge of bikes, current market trends and future opportunities. This could be from working in a bike shop, riding for a number of years, a misspent youth reading too many bike mags or previous industry experience. It is vital that you're passionate about bikes and have a desire to share your passion for the sport either face to face at events, on the phone or by email.

  • A helpful and proactive attitude. Previous customer service experience is essential. Most important is that you have a friendly, helpful and efficient manner and can use this to provide industry leading customer service to every Canyon customer. You thrive on engaging your customers and take pride in solving their queries.

  • Responsibility to proactively sell across the breadth of our product range will fall within this role, as well as a desire to want to answer every call and respond to every enquiry as quickly and efficiently as possible.

  • Chatty and outgoing. You are outgoing and conversational both on the phone and in a written format. You have good writing skills and punctuation and a great telephone manner.

  • Strong social media skills. You are an active Facebook / Twitter / Blog user or have used them before in a business capacity.

  • Computer literate, strong organisational and admin skills.

  • You are tenacious, creative, driven, enthusiastic, passionate, ambitious, committed with a work ethic that is unmatched. These are our basic principles and the standards by which we judge ourselves daily.

WHAT SHOULD YOU DO IF YOU THINK YOU FIT THE BILL?

Get in touch and tell us why you deserve this incredible opportunity and send your CV and cover letter to australia@canyon.com

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