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Service advisor - Sunshine Coast

TREK BICYCLE AUSTRALIA


Lunch by the beach? Pre or post work surf? Or perhaps a run out to Point Cartwright? These are all possibilities when you work for Trek Bicycle Kawana. Trek is an awesome place to work. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. That is our mission and that is what drives us every single day! When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

What you’ll do

As Service Advisor, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary Service Advisor at the store, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the store. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your store’s needs so both the service and sales teams are set up for success.

What you’ll bring to the team

  • A positive, pitch-right-in attitude and motivation to help every customer find what they need.

  • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.

  • Great leadership skills and the ability to motivate and develop future leaders.

  • Ability to plan effectively and stay a step ahead of your store’s needs.

  • A commitment to delivering the best possible experience for every customer.

  • An active learning engine.

  • Proactive approach to staying up to date on industry changes and trends.

What's cool about working at Trek Bicycle Kawana?

  • You will be a part of an awesome, energetic team who all love their job - and the products we sell.

  • Our customers are our friends, and our store is an inviting and welcoming place to be.

  • You'll be leading the Service Department in Queensland's newest Trek retail store.

  • You’ll be contributing an awesome service to the riding community of the Sunshine Coast.

If this sounds like you, apply now to join the Trek Family. For a confidential conversation please reach out to Aaron Lean, District Manager QLD on 0418 260 462 or via email at aaron_lean@trekbikes.com.

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