• pbourke2

Service advisor - Sydney


Trek is an awesome place to work! We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

That is our mission and that is what drives us every single day!

When you’re on our team you are encouraged to learn and grow and given opportunity to do so. Give us your best, and we’ll give it right back. Sound interesting? Then read on.

What you’ll do

As Service Advisor, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary Service Advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

What you’ll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need • Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days • Great leadership skills and the ability to motivate and develop future leaders • Ability to plan effectively and stay a step ahead of your shop’s needs • A commitment to delivering the best possible experience for every customer • An active learning engine • Proactive approach to staying up to date on industry changes and trends

Preference will be given to candidates who hold a TAFE Certificate in Bicycle Workshop Operations or have worked as a bike mechanic in a retail environment.

What's cool about working at Trek Penrith?

  • You will be a part of an awesome, energetic team who all love their job - and the products we sell.

  • We have a most diverse customer base, reflective of the suburb of Penrith – every day offers something new.

  • Our customers are our friends and our shop is an inviting and welcoming place to be.

  • You'll be the lead Service Advisor in one of NSW's newest Trek retail store.

  • You’ll be working alongside multiple mechanics in an expansive workshop

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