Service Centre Manager - Bathurst
Renshaw's Pedal Project are looking for a bicycle obsessed, Service Technician to join the team! In this position, you will be managing bicycle maintenance and bicycle building as well as heavily involved with a Point of Sale system (POS) and customer service. This role will require you to have exceptional mechanical skills, bicycle service experience, and experience in retail is desired. You will be building, and maintaining new and used bicycles, bike mechanical experience is crucial to this role. Certificate II and III in bicycle mechanics are desired but not a necessity. In this position you will be overseeing the booking process of accepting bikes into the service centre and managing a small team of service technicians.
In this role you will also be required to provide exceptional customer service and sell product to customers. Point of Sale experience is desired. You will answer phone calls as well as answer service centre inquiries, and serve customers on the sales floor when required.
Attention to detail and effective communication skills are paramount in this position. Renshaw's Pedal Project is a very fast paced, team environment with many moving parts. Your communication skills must be top tier and your organisational skills will need to be excellent.
What you'll bring to our team:
A positive, warm, approachable manner and attitude
Bicycle service skills and expertise
Top tier communication skills
Ability to organise ahead and work to a tight schedule with deadlines
An eye for attention to detail
An eagerness to develop and inspire casual/new workshop staff and other team members
The ability and desire to learn and to teach
Why you want to work with us:
You'll be working with a super fun team
We have a passion for the health and fitness of the community and love the outdoors
We truly believe that life is better when you ride a bike! We have a weekly shop ride with staff and customers to enjoy cycling and the social side of our sport
You are the first to get your hands on brand new, awesome product before it even hits the sales floor
Coffee lover? In typical cycling fashion we have Italian espresso coffee in store, with a barista who visits weekly. Free coffee for staff!
If you have a passion for health and love to see an active community, you'll fit right in with us.
You'll be a part of a hard working team, who enjoy a laugh and building up the cycling community
We truly believe that life is better when you ride a bike, if you live and breathe this attitude, get your application in now!