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Ski rental technician/bike mechanic - Bright

ROCKY VALLEY BIKES AND SNOW SPORTS


We are on the lookout for some fresh faces to join our superstar team. We are based in Tawonga South, Victoria, with an amazing reputation for quality customer service and a wide variety of products.  

In winter, we specialise in all ski disciplines (downhill, cross country, back country and snowboard), so experience in the snow industry is vital.

During the summer months (Oct to May) we are a bike store, where your passion for cycling means you LOVE WHAT YOU DO, and can ride in Victoria’s premier High Country every day.

Our ideal candidate/s will have a background in skiing and cycling and a love for all things outdoors. You must be able to work well in a fast-paced environment, be committed to customer satisfaction, and hold a positive and enthusiastic attitude. We have a close-knit crew, requiring you to work well as a team and help other staff when required. Our number one emphasis is customer service, and we aim to provide this for every customer that walks into store.  

About the roles:

Barista/Retail Assistant - Seasonal, June to end of September:

We love our customers and want them to enjoy their time here. We pride ourselves on a high standard of customer service and need a friendly face to greet them when they walk in the door.

We have a casual seasonal position for a Barista/Retail assistant. Experience in Customer Service essential and hospitality preferred. Weekend work is required.

Ski Rental Technician – Seasonal, June to end September.

We are looking for a ski and snowboard technician to join our team. In this role you will be responsible for fitting customers with the right ski equipment they need to enjoy their holiday. Within this role, you will also be responsible for contacting customers via phone, confirming online bookings, retail sales and advice in store. Due to this, a high level of customer service and communication is expected. Furthermore, proactive communication with all staff is essential to maintain efficiency and teamwork on the shop floor. 

This role is seasonal full-time work, with flexible hours/days, starting in June through to the end of September. 

Bike Mechanic/Ski Rental Technician – Permanent Part-time (30 hrs in summer, 40 hrs in winter)

Are you a push bike mechanic with a keen eye for detail and impeccable customer service skills?

We are looking for an organized and articulate person, who is always professional, with good bike knowledge in both assembly and repair work. Minimum of 3 years recent experience in bike repairs is essential.

Knowledge of the ski industry is preferred but not essential. Training will be provided.

Mechanic Key Roles

Workshop

  • Taking bookings

  • Receiving customer bikes and making assessments of work required, providing quotes and timeframes for servicing

  • Servicing bikes to a high standard with clear communication to customers, bikes include all bikes.

  • Warranty repairs

  • Cleaning and maintaining workshop space and upholding relevant guidelines

Retail

  • Engaging and assisting customers with purchases and enquiries

  • Maintaining stock levels of parts/accessories

  • Retail also includes all areas of our store, not restricted to bike area.

The successful candidate must have excellent English vocabulary, a love for customer service, the ability to work unsupervised, ability to manage stock levels, work under pressure and to a time frame.

This permanent position offers a wide variety of work and will range from extremely busy to very quiet. We offer a flexible roster so you can enjoy the outdoors this region is famous for. Ski shop in winter, bike shop in summer, the best of both worlds

Must be available to work weekends on a roster basis.

All applications will be treated with the strictest of confidence.

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