Store manager - Maroubra
Generations of Sydney-siders have bought their first bike here, and had their thrusty steed brought back to life in the workshop, or simply dropped by for a coffee and highly-spirited conversation. Some even ended up buying the store - but that's a longer and equally true story... We always pride ourselves on going out of our way to take care of our customers. We always offer great value for money. We love riding our bikes - all day every day.
Qualifications & experience
A solid background and track record in retail, including management of key brands. Bicycle experience is preferred.
Proven customer-facing & interpersonal skills.
Numeracy & commercial understanding to manage revenue and profitability.
Digital/computer skills: incl Excel. MC uses VEND and Hubtiger (POS).
Strong leadership and general management ability.
High levels of initiative and problem-solving skills.
Tasks & responsibilities
Responsibility for overseeing and hands-on management of the retail store end-to-end (incl physical space, sales, customer engagement, hire, and servicing).
Drive retail sales to support agreed monthly revenue and profitability targets.
Manage, review and optimise servicing processes to ensure efficiency from booking to completion, quality, and capacity. This includes effective management of targets.
People management, including rostering for appropriate coverage and performance.
Maintain accurate product, customer and inventory levels in POS for effective integration with online store.
Work with suppliers to optimise pricing and availability.
Develop, leverage and maximise key vendor and brand partner relationships and strategies.
Remain aware of key industry trends, bringing intel of new products and initiatives to the wider team regularly.
Drive effective management of bike hire service (which may be out of hours), and pick-up and drop-off valet service.
Proactive participation with the MC cycling community, including MC Velo member liaison, proactive reach-out, and social club activities, and MC bunch rides weekly.