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Store operations manager - Melbourne

BICYCLE SUPERSTORE


Bicycle Superstore is one of Victoria’s most trusted chains of bicycle stores made possible by the passionate and customer focused teams we have at each of our stores. Australian owned and locally managed, with over 30 years of experience within the Australian Bicycle Industry, Bicycle Superstore takes pride in knowing that it is a brand that customers have come to know and trust. With brands such as Giant, Scott, Avanti, Liv, Orbea, Giro, Park, Shimano, Thule, Yakima making up part of the mix of brands under our roof, we have the option of providing our customers an extensive choice of the very best in bicycles, clothing and equipment no matter what their level of cycling.

As the Store Operations Manager you will be responsible for the management of our 7 medium-to- large footprint stores, ensuring that the stores are presented and merchandised to a high standard and that customer service is at the forefront of all our teams strive to deliver. You would be responsible for overseeing and reporting on store performance both financially and operationally as well as ensuring that company processes and systems are understood and followed by Store Managers and their staff and that the Store Managers are supported in their operations through delivering excellence in communications, training and through leading with integrity and professionalism.

With all stores located around Metro Melbourne, Geelong and Mornington Peninsula there is no need to check that your frequent flyer details are up to date as you have the luxury of knowing that you will be home at the end of each day. A valid driver’s licence and vehicle will be required to travel between sites.

This position offers the successful candidate the fun of working with some really exciting products, working with a brand that has the potential to change a person’s lifestyle for the better, drive a passionate and engaged team and grow their career within one of Australia’s emerging markets. If you have an excitement for driving performance, have a keen eye for detail, highly motivated, a strong team player, an excellent communicator and have experience leading small to medium sized teams then we want to hear from you. Immediate start available for the right person and competitive salary on offer, not to mention the bonus of having the choice of a very nice bike to ride combined with attractive staff discounts on all your favourite cycling gear!

Key Responsibilities:

  • Lead, motivate and enhance the capacity of teams to be able to deliver excellence in customer service.

  • Create a positive culture through leading by example, coaching and mentoring Store Managers and Store Staff.

  • Act as the main point of contact between the stores and head office which will result in the need and ability to communicate clearly and concisely to help aid in the making of decisions.

  • Oversee and report on store rosters ensuring that wage expenses are controlled against budgets and that team rosters are scheduled in advance.

  • Identify strengths and weaknesses amongst each of your teams and coordinate training and act as a mentor to ensure that teams are empowered and equipped to make better decisions.

  • Generate weekly Store Operations Reports helping teams understand performance against set objectives on a weekly basis

  • Oversee and lead monthly rolling stocktakes to ensure stock control is maintained and that stock values are accurate.

  • Work with the General Manger and other key members of the Senior Management team to help ensure that Bicycle Superstore continues to be a brand that our teams are proud of and that our customers love to shop with.

Key Attributes:

  • A leader that exhibits trust and integrity through their actions

  • Extremely organised and proficient

  • Experienced in leading small to medium sized teams

  • Driven by achieving results, energetic and intrinsically motivated

  • Keen eye for detail and merchandising and the experience to ensure customers have a memorable experience each time they enter into our shops.

  • Passionate about sales and KPI’s used to increase performance and grow performance.

If this is the kind of opportunity you have been waiting for and are excited about the opportunity of leading our stores, then we want to hear from you. Please send a cover letter and resume to: admin@bicyclesuperstore.com.au

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