Technical support rep - Melbourne
To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE’s on all SRAM product lines.
Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
Demonstrate an in-depth knowledge of SRAM products, including current and previous product lines
Identify new issues as they occur in the market and follow the appropriate warranty guidelines to quickly resolve customer inquiries. Regularly communicate trends to the Quality department for continuous improvement
Initiate and complete repair processes on SRAM products according to factory specifications
Attend industry-sponsored events, as needed, to provide technical support
Other duties as assigned
1+ years of bicycle industry experience required, as well as a thorough understanding of bicycle mechanics
Strong customer service skills, professionalism, and ability to problem-solve; in a positive and courteous manner
Ability to learn quickly via on-the-job experience, training, and customer interaction
Excellent written, verbal, and organization skills
Proficiency with Microsoft Word and Excel, SAP knowledge a plus
Ability to travel domestically and internationally, including weekends, up to 10% as needed
Initial training period 3 – 4 months
About SRAM SRAM, LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 3,600+ employees, 15+ locations and 15+ countries. SRAM is proud to be an equal opportunity employer.