Warranty admin - Melbourne
Peter Stevens Group is a premium motorcycle/ lifestyle business that exists to provide an exceptional end to end experience for all consumers. Our goal is to be the number one premium “one stop shop” for all your bike, jet ski and cycling needs and the most passionate knowledgeable people who live it! PSI Cycling is proud to be the Australian distributor of world class and innovative bicycle brands Cannondale, GT Bicycles, Fabric, Fox Racing, Lezyne and the entire SRAM family of products including SRAM, Zipp, Quarq, RockShox, Avid and Truvativ. We are also the proud distributors of Goodyear bicycles tyres and ABUS locks and helmets. Our PSI Cycling team has decades of industry experience between us and we are passionate about cycling. A mixture of ex-pros, local crit heroes, commuter and sunny-day recreational cyclists, we are enthusiastic about our brands, our products and our service to the industry. Tasks & Responsibilities: • Oversee /manage the warranty claims process from initial customer contact through to claim reconciliation and customer satisfaction within the guidelines of the applicable warranty policy. This includes claim documentation, decision making as to claim eligibility, customer complaint resolution, proper parts retention, and overall follow through on all aspects of claim management. • Be the single point of contact between PSI Cycling and supplier personnel for all issues related to warranty. • Be the key contact for ensuring customers are fully educated about all warranty policy and that all customer issues are resolved satisfactorily. • Maintain up-to-date knowledge of all supplier warranty policies and procedures. • Ensure that all eligible warranty claims are submitted electronically and in a timely manner. Qualifications & Experience: • Great communications skills are a must! You need to have the ability to get along with a broad client base. • Knowledge of warranty policies and recommended procedures. Previous experience in a similar role will be highly regarded. • Must maintain a professional appearance and a neat, well organized work area. • Intermediate to advanced level computer skills, including the Microsoft Office Suite. You'll also need the ability to learn new programs quickly and effectively. Be a part of a passionate, driven team with a strong family heritage. You will gain long term career prospects and be rewarded with a competitive remuneration package and great benefits. Whilst all applicants will be carefully considered, we will only be able to personally contact those applicants that are short listed for an interview.