• pbourke2

Workshop manager - Adelaide Hills


We would see this candidate to have strong self management skills, to set themselves and others tasks that can be fulfilled and executed on a daily/monthly bases. It's imperative that this person can communicate/present extremely well when customer facing and educating Bicycle Fix staff, while having the drive to empower all workshop staff to deliver excellent service.

  • Must have at least 3 years employed as a Bike Mechanic (not home mechanic)

  • Ability to adhere to the processes and procedures currently put in place

  • To maintain an ongoing level of product/mechanical training e.g. Trek Uni, SRAM and Shimano online learning platforms

  • To work autonomously and at high pace of quality performance in a busy workshop environment, while working as a team

  • To always be clean and well presented not just personally but in your workmanship and workspace

  • Ability to work to determined KPI targets set by Store Manager/Director

  • Communication towards customers is concise, professional and delivered in a prompt manner across all platforms

  • Ensuring there is an open, clear and transparent communication towards all management and staff at Bicycle Fix

  • Ability to put in the extra hours when required

  • Workshop booking/calendar structure for both online and in-store

  • To conduct workshop meetings on a group level and to deliver team goals, calendar booking updates and customer exceptions for the day

  • To meet and exceed KPIs set across all mechanics/workshop

  • To meet monthly staff training/education targets

  • Able to create, structure, implement new processes and procedures for the betterment of customers engagement and experiences in-store and online

  • To conduct rolling stock-takes on spare parts and consumables with ongoing inventory management

  • To have strong brand knowledge and mechanical aptitude/skills

  • Ensuring all Workshop Staff are adhering to the processes and procedures currently put in place

  • Oversee job quoting to eliminate error

  • To deliver monthly reporting amongst senior staff under a defined template, that highlights wins and losses for the month and creative actions put in place by you in order to help improve upon losses for the future

  • Ability to engage in a fun light-hearted manner in making learning enjoyable for those you are responsible for

  • Ability to travel and support Bicycle Fix Race Team or those a like

  • Offer training and guidance to current Apprentice

What we offer

  • Warm, friendly, community spirit in the heart of the Adelaide Hills

  • 7km from Adelaide's best MTB Park, Fox Creek Bike Park

  • Excellent team environment with Industry leading remuneration

  • A modern and professional workshop with quality tools

  • A supportive environment and mentorship by experienced mechanics

  • Be welcomed and supported on a daily basis by a strong team determined to see you succeed

  • Not only have the opportunity to service/maintain well-known and trusted brands, but work for a company where the products you sell are designed by the best brands in the cycling world!

  • Have access to generous staff discounts

We are currently looking for a full-time Workshop Manager/Lead Mechanic across the business. We have an amazing team here at Bicycle Fix and therefore we are looking for the right fit personality wise plus experience.

12 views0 comments

Recent Posts

See All