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Workshop manager - Adelaide Hills

BICYCLE FIX


We would see this candidate to have strong self management skills, to set themselves and others tasks that can be fulfilled and executed on a daily/monthly bases. It's imperative that this person can communicate/present extremely well when customer facing and educating Bicycle Fix staff, while having the drive to empower all workshop staff to deliver excellent service.

  • Must have at least 3 years employed as a Bike Mechanic (not home mechanic)

  • Ability to adhere to the processes and procedures currently put in place

  • To maintain an ongoing level of product/mechanical training e.g. Trek Uni, SRAM and Shimano online learning platforms

  • To work autonomously and at high pace of quality performance in a busy workshop environment, while working as a team

  • To always be clean and well presented not just personally but in your workmanship and workspace

  • Ability to work to determined KPI targets set by Store Manager/Director

  • Communication towards customers is concise, professional and delivered in a prompt manner across all platforms

  • Ensuring there is an open, clear and transparent communication towards all management and staff at Bicycle Fix

  • Ability to put in the extra hours when required

  • Workshop booking/calendar structure for both online and in-store

  • To conduct workshop meetings on a group level and to deliver team goals, calendar booking updates and customer exceptions for the day

  • To meet and exceed KPIs set across all mechanics/workshop

  • To meet monthly staff training/education targets

  • Able to create, structure, implement new processes and procedures for the betterment of customers engagement and experiences in-store and online

  • To conduct rolling stock-takes on spare parts and consumables with ongoing inventory management

  • To have strong brand knowledge and mechanical aptitude/skills

  • Ensuring all Workshop Staff are adhering to the processes and procedures currently put in place

  • Oversee job quoting to eliminate error

  • To deliver monthly reporting amongst senior staff under a defined template, that highlights wins and losses for the month and creative actions put in place by you in order to help improve upon losses for the future

  • Ability to engage in a fun light-hearted manner in making learning enjoyable for those you are responsible for

  • Ability to travel and support Bicycle Fix Race Team or those a like

  • Offer training and guidance to current Apprentice

What we offer

  • Warm, friendly, community spirit in the heart of the Adelaide Hills

  • 7km from Adelaide's best MTB Park, Fox Creek Bike Park

  • Excellent team environment with Industry leading remuneration

  • A modern and professional workshop with quality tools

  • A supportive environment and mentorship by experienced mechanics

  • Be welcomed and supported on a daily basis by a strong team determined to see you succeed

  • Not only have the opportunity to service/maintain well-known and trusted brands, but work for a company where the products you sell are designed by the best brands in the cycling world!

  • Have access to generous staff discounts

We are currently looking for a full-time Workshop Manager/Lead Mechanic across the business. We have an amazing team here at Bicycle Fix and therefore we are looking for the right fit personality wise plus experience.

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