Workshop manager and bike mechanic - Melbourne
At bikeNOW we believe in the simple pleasures of life! Whether cycling to work, road racing against the best of the best, or bike-packing across the globe, it all comes from an innate human desire to seek out new experiences, friendships, and the pure simplicity of riding your bike. At the end of the day, everything we do is about inspiring others to achieve new adventures and encouraging freedom.
We're looking for an experienced Workshop Manager and a Mechanic who are both friendly/approachable to staff and customers and also have extremely high standards of workmanship. Being a major dealer of quality brands, you will be expected to have at least 3 years of experience or more with high-end groupsets including Di2, AXS, e-bikes, etc... Experience with suspension forks, dropper posts, and wheel-building is preferred for the Management position.
Workshop Managers Position
Defined Roles & Responsibilities We would see this candidate to have strong self-management skills, to set themselves and others tasks that can be fulfilled and executed on a daily/monthly basis. It's imperative that this person can communicate/present extremely well when customer-facing and educating bikeNOW staff while having the drive to empower all workshop staff to deliver excellent service.
Workshop booking/calendar structure for both online and in-store
To conduct morning and afternoon workshop meetings on a group level and to deliver team goals, calendar booking updates, and customer exceptions for the day
To meet and exceed KPIs set across all mechanics/workshop
To meet monthly staff training/education targets
Able to create, structure, implement new processes and procedures for the betterment of customers engagement and experiences in-store and online
To conduct rolling stock-takes on spare parts and consumables with ongoing inventory management
To have strong brand knowledge and mechanical aptitude/skills
Ensuring all Workshop Staff are adhering to the processes and procedures currently put in place
To deliver monthly reporting amongst senior staff under a defined template, that highlights wins and losses for the month and creative actions put in place by you in order to help improve upon losses for the future
Ability to engage in a fun lighthearted manner in making learning enjoyable for those you are responsible for
Ability to travel to Lake Mountain to train and oversee LMAR staff
Defined Roles & Responsibilities Do you have a passion and drive to learn and to work on premium quality bikes? Do you want to learn suspension, wheel building or just take your skills to the next level? Then this is the place for you!!
Must have at least 3 years employed as a Bike Mechanic (not a home mechanic)
Ability to adhere to the processes and procedures currently put in place
To maintain an ongoing level of product/mechanical training e.g. SBCU, S-tech, STU
To work autonomously and at a high pace of quality performance in a busy workshop environment, while working as a team
To always be clean and well presented not just personally but in your workmanship
Ability to work to a determined KPI target set by Workshop Manager
Communication towards customers is concise, professional, and delivered in a prompt manner across all platforms
Ensuring there is open, clear, and transparent communication towards all management and staff at bikeNOW
What we offer
Central location in the heart of Melbourne
Excellent team environment with Industry-leading remuneration
Be paid competitively in a solid industry and not just short term but for sustainability into your future employment
A large state of the art workshop with the highest quality tools
A supportive environment and mentorship by experienced mechanics
Be welcomed and supported on a daily basis by a strong team determined to see you succeed
Not only have the opportunity to service/maintain well-known and trusted brands, but work for a company where the products you sell are designed by the best brands in the cycling world!
Have access to generous staff discounts free rental bikes/shuttles at Lake Mountain
A multitude of opportunities to advance your career into a management position within different departments across the business
Be provided with industry-leading training and personal development opportunities
We are currently looking for a full-time Mechanic and a Workshop Manager across the business. We have an amazing team here at bikeNOW and therefore we are looking for the right fit personality-wise plus experience. (We want team players! NOT ten years experience with attitude.)
High pay for both positions and excellent working environment to grow long-term!
If this sounds like a good fit for you we would love to talk further about this great opportunity, please contact us for a chat.
Workshop Manager Full-time position – 5 days a week, Monday to Friday. Mechanic Full-time position – 5 days a week, Monday to Friday.