Bike/Ebike mechanic - Perth
The Electric Bike Company is an E bike retailer seeking an experienced and detail-oriented mechanic to join the bike mechanics team in our Joondalup store. We are looking for a full time and a casual employees who are committed to providing our customers with a positive and quality experience. The Electric Bike Company works with some of the industry's best brands and values an extremely high level of customer service. It's a vibrant, high energy place to work were we take what we do very seriously while having a lot of fun doing it. The ideal candidate is passionate about bikes and has extensive practice and experience that can be used to provide exceptional service for our customers. In addition to working with these fantastic brands, you'll also have access to employee-only discounts and exclusive supplier deals!
Provide customers with exceptional service
Install new bike parts
Troubleshoot issues and identify broken or damaged parts
Articulate feedback to customers and team members
Assist with the purchase of bikes, parts, and services
Keep detailed records of the work done and parts used in the database
Educate customers about the operation and maintenance of bikes and e-bikes
Expert-level bike mechanic
3-5 years of bike mechanic experience
Experience in electronics is beneficial
Able to do Suspension Servicing, Wheel building, Mountain and Road Overhauls
Must be comfortable speaking to customers in a friendly and professional manner
Strong attention to detail
Maintain a clean and safe workspace
Able to work efficiently with a team
Strong communication skills
Well-developed organisational skills
Work with a sense of urgency, full of energy, and a positive attitude
Must be able to lift 25 kg
Customer service experience
Job Types: Full-time, Part-time Pay: $30.00 - $35.00 per hour (depending on position and experience) Benefits:
Fun working environment
Day trips and events management
4 hour shift
8 hour shift
Monday to Friday
Employer questions Your application will include the following questions:
Do you have customer service experience?
How many years' experience do you have as a Bike Mechanic?
Do you have a current Australian driver's licence?
Have you worked in a role which requires fault finding experience?
Do you have experience in a sales role?
Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)