Bikes Online is on a mission to help people discover and enjoy the awesome sport of cycling. Our aim is to be Australia’s #1 Online Bicycle Retailer and provide our customers with excellent service and support on our products.
We love to break through old norms, to get bikes and products to our customers quickly and to have a laugh while we do it. We also have heart and want to improve the environment that we all love to enjoy.
While Australian founded in 2011, we’re global in our approach and presence and have fostered a culture where everyone can make a difference. We have a genuine focus on nurturing our team with perks like flexible work arrangements, generous staff discounts, a commitment to ongoing learning and internal career progression across our international footprint.
While we have over 80 staff located across Australia, Asia, United States and Europe. This role is based in our headquarters in Frenchs Forest, Sydney. Our team here works from Monday to Friday so that we can ride bikes on the weekend!
What You'll Do
The bicycle mechanic is responsible for servicing and repairing returned bikes from customers. As an online retailer, bicycles are returned for a number of reasons including warranty purposes. However, we do not provide ongoing servicing of bicycles for our retail customers. Typical duties involve identifying problems, developing and proposing solutions to mechanical defects and performing repairs to facilitate the return of the bike to the customer or preparing it for resale.
Support for the return or resale process is required, including packaging and boxing the bicycle, photographing the bike and providing input as requested to repricing. The mechanic team also plays a crucial role in supporting the warranty team by providing repairs and assessing technical investigations. Collaborative efforts between the mechanic and warranty teams are necessary to gather factory assembly feedback and improve product quality. Reporting to the Warranty & Workshop Manager, responsibilities include but are not limited to:
Assemble new bicycles
Repair and rebuild bicycles
Receive and assess returned products for repair or warranty purposes
Attend to the full range of minor and major bicycle repairs
Assessing, identifying faults and cosmetic blemishes
Install, repair and replace equipment and accessories
Managing stock of returned bikes and products, including pricing and uploading of WIP / returned bikes for sale
Assistance with managing available warehouse space
Maintaining a safe and effective work space
Monitoring repair inventory
Prepare bikes for marketing shoots
Liaise with customer service teams
Create product listings on website
Liaise and support warranty team for repairs
Assist with OEM parts team to receive, process and audit stock
Other tasks as required
What You'll Have
No formal education is mandatory for the job, but having a recognised qualification in bike maintenance is an advantage.
Solid experience in bike mechanics across a range of makes and models, including eBikes
Proven ability to assess bikes to determine problems, solutions and the economic viability of repair or resale
Confident computer skills
What You'll Get
Participate in the developmental process of new and existing products
Learn the backend of the cycling industry, reporting back to assembly factories
Generous discounts on bike products and accessories
Eligibility to participate in our bonus program
Brand new workshop with you own personal workstation, tools and computer
The opportunity to take your understanding of the industry further
Friendly, positive and uplifting work environment.
The opportunity for career progression with a fast-growing international company
Good toast, ordinary coffee and a dog-friendly office
Why You'll Love Working Here
When you embark on your journey with Bikes Online, you’re not only joining a close-knit community, but contributing to a dynamic and rapidly expanding industry - sparking newfound creativity and innovation.
We both welcome and value employee perspectives, as inclusivity and collective contribution are the foundations of our culture.
If you’re passionate about bikes, that’s amazing! However, if not, our wealth of knowledge will allow you to absorb new skills.
From personal development to career opportunities - we invest in our people and culture, providing a safe, trustworthy, and flexible work environment.
We encourage you to be inquisitive, be yourself, and join the Bikes Online family!
What We Believe In
Creating a friendly working environment - you should enjoy where you work!
Customer experience is everything.
Keep learning and growing.
Developing, maintaining and improving processes.
How to Apply
If this sounds like you, there’s no better time to join a team already full of awesome humans. Please include a cover letter outlining your interest in Bike Online and a resume with your application.
We appreciate how much effort is required to properly apply for a role. We commit to responding to all applicants with relevant skills and experience, but unfortunately will not be responding to candidates who do not meet the following criteria:
Permanent working rights in Australia; and
A good understanding of technical bicycle knowledge