Bike sales - Melbourne
Trek Bicycles are looking for a full time Sales Lead for our Springvale Trek store. Have you worked in Retail or Hospitality, don't have any bike experience, but are fabulous at providing incredible hospitality, then we would love to hear from you!
Our culture is built around our people and our values, empowering them firstly to have fun but also to always do the right thing by each other, our customers, and our communities. If you'd like to help us make the world a better place by building products we love, delivering incredible hospitality and getting more people on bikes, we would love to hear from you!
When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities for career pathways and internal promotions. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us at Trek Bicycle.
What you'll do
As Sales Lead, you'll lead the charge for your store's daily sales activities and merchandising. You'll set the standard for how your store is remembered by your customers, and you'll set an example for other employees by creating an amazing cycling experience for everyone who walks through your doors.
This position requires a contagious enthusiasm and the know-how to translate it into sales. The ultimate goal? Build a community of dedicated clients who know you're the store they can trust for awesome service. The pace is fast, the customers are curious, and having an all-for-one, customer-centric team mentality is huge. We value hospitality skills first, and we'd rather hire someone who's eager to learn than someone who thinks they know it all. If you're already a bike expert, that's awesome. If not, we'll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.
A day (or week) might look like this…
Sales = 70%
Actively lead all store sales activities including customer engagement, Daily Task List completion, and sales monitoring.
Training = 15%
Organize and participate in all sales employees training through targeted role plays, observing customer interactions, and more.
Ensure all sales employees complete and implement learnings from Trek University courses, sales training material, and any other useful educational tools.
Merchandising = 10%
Maintain all aspects of store merchandising according to Visual Merchandising Directive, including product placement, price auditing, and product re-stocking.
Product & Promotions = 5%
Work with the Retail Marketing to plan promotional strategies, set up promotions according to Trek's sales promotion calendar, and monitor promotional ROI.
What you'll bring to the team
A career with the Trek Bicycle Retail team demands resourcefulness and ambition, a focus on quality, simplicity and the love of a challenge. You will have a passion for using your knowledge and experience to guide your customer towards their perfect bike, resulting in an exceptional customer experience. You are a confident decision maker with great communication skills and experience in leading your peers. Additionally, you will have:
Demonstrated an ability to work cooperatively in a team.
Experience delivering a high level of hospitality to customers.
Excellent problem-solving skills.
Sound computer proficiency.
The desire and capacity to get to 'yes'.
A positive, pitch-right-in attitude and motivation to help every customer find what they need.
Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days.
Great communication with customers and teammates.
A desire to cultivate customer relationships and create your own client base.
A commitment to deliver the best possible cycling experience for each customer.
What's cool about working at Trek Bicycle?
You get to build an awesome Team who are energetic, love bikes, love their job and the products we sell.
We encourage our staff to ride all our available bikes so they really know what they can do.
Our customers are our friends, and our store is an inviting and welcoming place to be.
You'll be leading the sales team at the Springvale Trek retail store.
If this sounds like you APPLY TODAY to join the Trek Bicycle Family.
If you are interested in working for a global company, in a great industry, with a great team, we want you. Please include a cover letter outlining your interest in Trek and a CV with your application.