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  • pbourke2

Customer service consultant - Melbourne


Bikesportz is one of Australia’s leading suppliers of premium cycling parts, accessories and sports nutrition. With over 35 years’ experience, our diverse, family-owned wholesale business represents 24 world-leading brands, originating from over 10 countries. 


We are rapidly expanding and currently looking for a full-time Customer Service Consultant to support some of our fastest growing brands and Business-to-Business (B2B) sales. This is an exciting opportunity to be immersed in the sporting industry and utilise your skills in a fun and fast-paced environment. 


We are seeking someone who is passionate and willing to learn with enthusiasm and a tenacious work ethic. Someone who also consistently brings new ideas to the table and strives to achieve their goals. The successful applicant must possess strong trouble shooting skills, the ability to communicate well and have a foundational knowledge of the cycling industry. 


This role has a strong focus on Business-to-Business (B2B) sales and customer service and is crucial to the professional reputation of our brands and BikeSportz.  The position is available is full-time, located at our head office in Braeside, Victoria.  


The position offers career development opportunities, and we will provide the successful candidate with mentoring, training and resources required to develop your career within the company.  


If desired, you will be provided with the opportunity to work alongside a Brand Manager as a pathway into Product Management from your role as a Customer Service Consultant. This entails assistance with various product administration, ordering and stock management tasks and using your initiative to contribute to new processes and continuous improvement. You will also have the opportunity to contribute to the development of marketing strategies for relevant brands.  


There is also the opportunity for the right candidate to develop into other appropriate roles within the business via promotion, including Sales Representation, Freight and Logistics, Marketing and Graphics roles.  


Salary is based on experience along with the following benefits: • Generous leave entitlements; • Ongoing training and education-based learning, including participation in external learning programs that are of benefit to the role and your aspirations; • A fun, supportive and flexible workplace culture with a focus on wellness, work-life balance and professional development; • Opportunity for you to make a genuine contribution in the delivery of high-class customer service; • Reward and recognition for high-performance; • Great staff discount, to keep you in all the latest and greatest products we have to offer.  If you would like to find out more about our company, search us @BikeSportz on Instagram or please visit: www.bikesportz.com.au


Key Accountabilities: • Handling inbound B2B customer service enquiries via email, phone and live chat. • Handling and processing B2B orders made through the Bikesportz Imports B2B website or as received via phone. 

• Supporting our warranty and service department

• New customer account creation• Achieving set KPIs.  Requirements: • Proven customer service experience. • Outcome focused and willingness to show initiative. • PC skills in MS office. • A team player with a desire to learn. • Knowledge of the cycling industry is essential.

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