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Customer service manager - Melbourne

COMMUTER CYCLES


From humble beginnings, Commuter Cycles has grown to be widely regarded as Australia’s premiere destination store for Adventure, Touring and Commuting. Our current front of house manager is headed for a tree change in the Victorian High Country in late spring and as such we have a rare opportunity for a customer service professional to join the team and fill these rather large boots.

About You

If you live and breathe adventure by bike then you're halfway there. Ideally with a store management background in the bicycle or outdoor industry, you'll bring a passion for being outdoors on your bike and for helping others experience everything that exploring by bike has to offer.

Key Responsibilities

  • First point of contact for all front of house communication

  • Managing front of house communication and workflow and directing relevant inquiries to the workshop, weborder team or stock and ordering staff.

  • Managing custom build bicycle projects from inquiry to delivery, liaising with customers, workshop and our stock management team to meet and exceed expectations!

  • Motivate, educate and collaborate with our awesome, diverse front of house team to continue to build on Commuter's reputation for high level, inclusive customer service.

  • Take full control of the Commuter online communication, through structured social media and our website, communicating with a large and varied audience in a way that matches our in-store feel. Experience in social media and web analytics will be highly regarded.

  • Collaborating with the Workshop Manager to ensure that the two areas of the store are working together harmoniously.

  • Work alongside the Workshop Manager and store owners on forecasting and planning for the future of Commuter Cycles.

What we offer:

  • A long term, strategic role in Melbourne’s home of Adventure, Touring and Commuter cycling.

  • Full-Time, Tuesday to Saturday working week, with flexibility around this for the right candidate.

  • An energetic, flexible, fun and challenging work environment.

  • A competitive package to be negotiated based on your skills and experience.

To apply, please submit:

  • A Cover Letter which addresses your experience and suitability and has a description of your current bikes and cycling goals.

  • Your Resume

Please send applications to adam@commutercycles.com.au by 9am Monday the 31st of October

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