After sales service - Melbourne
Bikesportz is one of Australia’s leading suppliers of premium cycling parts, accessories and sports nutrition. With over 30 years’ experience, our diverse, family-owned wholesale business represents 22 world leading brands originating from over 10 countries.
We are currently looking for a full-time after-sales service officer to support some of our fastest growing brands. This is an opportunity to be immersed in the sporting industry and utilise different skills in a fast-paced environment.
We are seeking someone who is passionate, an all-rounder that is willing to learn with enthusiasm and possesses a tenacious work ethic. Someone who also consistently brings new ideas to the table and strives to achieve their goals. The successful applicant must possess strong trouble shooting and diagnostic problem-solving skills, the ability to communicate well and have a good knowledge of the bicycle industry.
The position is responsible for administering our after-sales service system and Bosch e-Bike service enquiries, providing technical support and general workshop repairs such as wheel builds. This role has a strong focus on customer service and is crucial to the professional reputation of BikeSportz. You will be provided with opportunities to assist with various product administration tasks and to use your initiative to contribute to new processes and continuous improvement.
The position is available for full time only, located at our head office in Braeside, Victoria and offers several career development opportunities. Salary is based on experience. We also offer a great staff discount, to keep you in all the latest and greatest products we have to offer.
If you would like to find out more about our company, search us @BikeSportz on Instagram or please visit: www.BikeSportz.com.au.
About the role
Managing enquiries relating to warranties, returns, repairs and technical support and the day-to-day activity of the Bosch eBike Service Centre.
Execute the after sales procedures for all our brands.
Offer technical support both internally and externally.
Carrying out brand related mechanical repairs such as wheel building, brake rebuilding and diagnosis.
Acting as a brand guardian across our business and working with our internal team to enhance our brands.
Managing and growing international and local relationships and partnerships through your work.
Achieving set monthly KPI's.
Passionate about customer service with excellent communication skills.
Ability to multi-task.
Skilled with computers and experienced with excel.
Demonstrate great organisation, planning and time management skills.
Strong work ethic with a positive can-do attitude.
Maintaining open and effective communication with our sales representatives located nationally.
Strong ability to manage and prioritise tasks to deliver to tight deadlines.
Knowledge of the cycling industry is essential.
Skilled in bicycle maintenance and repair with the ability to build wheels.
You are required to have prior experience in the cycling industry.
If you are ready for an opportunity to grow in your career in a place that encourages you to take ownership of your role and embraces new ideas, then this is for you! For your chance to be part of, and help to grow, a successful business that wants you to stay long term, send your resume and cover letter through to us today.