After Sales Service - Melbourne
Take your career in the cycling industry to the next level!
Melbourne south-eastern suburbs importing and distribution company for premium cycling parts, accessories and nutrition.
Opportunities for professional growth and continuous learning.
Fantastic office culture and array of staff benefits including wellbeing support, flexible working arrangements and staff discount.
About the Company
Why Work with Bikesportz? With over 30 years’ experience, our diverse, family-owned wholesale business represents 22 world leading brands originating from over 10 countries. We have a great office culture, reward success and offer career growth.
Due to the current popularity of bikes and our growing business, we are currently hiring for multiple positions.
If you would like to find out more about our company, search us @BikeSportz on Instagram or please visit: www.bikesportz.com.au.
About The Role
We are currently looking for a full-time after-sales service officer to support some of our fastest growing brands. This is an opportunity to be immersed in the sporting industry and utilise different skills and problem solving in a fast-paced environment.
The position is responsible for administering our after-sales service system, providing technical support, processing claims with the international brands we represent and general workshop repairs such as wheel builds. This role has a strong focus on customer service and is crucial to the professional reputation of BikeSportz. You will be provided with opportunities to assist with various product administration tasks and to use your initiative to contribute to new processes and continuous improvement.
The position is available for full time only, located at our head office in Braeside, Victoria and offers several career development opportunities. Salary is based on experience. We also offer a great staff discount, to keep you in all the latest and greatest products we have to offer.
Key accountabilities include:
Managing enquiries relating to warranties, returns, repairs and technical support the Bikesportz family of brands.
Execute the after sales procedures for all our brands.
Offer technical support both internally and externally.
Carrying out brand related mechanical repairs such as wheel building, brake rebuilding and diagnosis.
Acting as a brand guardian across our business and working with our internal team to enhance our brands.
Managing and growing international and local relationships and partnerships through your work.
Achieving set monthly KPI's.
Salary is based on experience along with the following benefits:
Generous leave entitlements;
Ongoing training and education-based learning, including participation in external learning programs that are of benefit to the role and your aspirations;
A fun, supportive and flexible workplace culture with a focus on wellness, work-life balance, professional development and career development;
Opportunity for you to make a genuine contribution in the delivery of high-class customer service;
Reward and recognition for high-performance; and
Great staff discount.
We are seeking someone who is passionate, an all-rounder that is willing to learn with enthusiasm and possesses a tenacious work ethic. Someone who also consistently brings new ideas to the table and strives to achieve their goals. The successful applicant must possess strong trouble shooting and diagnostic problem-solving skills, the ability to communicate well and have a good knowledge of the bicycle industry.
Passionate about customer service with excellent communication skills.
Ability to multi-task.
Skilled with computers and experienced with excel.
Demonstrate great organisation, planning and time management skills.
Strong work ethic with a positive can-do attitude.
Maintaining open and effective communication with our sales representatives located nationally.
Strong ability to manage and prioritise tasks to deliver to tight deadlines.
Knowledge of the cycling industry is essential.
Skilled in bicycle maintenance and repair with the ability to build wheels.