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  • pbourke2

Area manager - Melbourne

Reid is Australia’s largest independent bicycle and eBike brand available in over 25 countries around the world. In Australia we operate a direct to consumer retail model via a thriving online webstore and a physical retail store network. Through this retail business we have helped over 250,000 Australians enjoy life on two wheels, meaning less car journeys, more active travel and via our 'Buy one, plant one' initiative we have now planted over 200,000 trees.

We are looking for a highly ambitious and hands-on Retail Area Manager to join our passionate, innovative, and results driven team. Being part of a small team that punches above its weight, this role will be responsible for all retail operations (3 stores) and you will be reporting directly to the CEO. This is a role where your input will be valued across all departments and you can make a real difference. Read on if you want to join the ride!

The role is based across our flagship, Collins St co-working space, and flagship Richmond store.

About the role:

  • Management and motivation of store managers and assistant managers to maximise performance of our retail stores

  • Performance management of staff through monthly one to ones

  • Recruitment for retail positions

  • Ensuring agreed store KPIs are met and driving sales across stores

  • Store presentation and visual merchandising

  • Maintaining exceptional customer service standards and ensuring customers leave positive reviews online

  • Shrinkage management through stock takes and theft reduction

  • Ensure store procedures are being followed to allow stores to run at maximum efficiency

  • Ensure all stores are dealing with their click and collect orders inline with company timeframes to ensure great a great customer experience

  • Develop and maintain ongoing staff training program and ensure it is delivered to all store staff

  • Instil in all staff members a high level of sales focus and company culture

  • Efficient roster management

  • Work closely with marketing/finance/supply chain for all store related matters

  • Interstate travel to our stores as required

About you

  • Previous experience in a retail/multi-site management or area management role or 3 years experience as a Bicycle Store Manager and looking for the next step in their career

  • Strong business acumen and drive to exceed targets

  • Strong sales skills and sales team management skills

  • Proven leadership skills to coach, train, manage, develop teams

  • Ability to succeed in a fast paced environment

  • Proficient with modern cloud based systems (POS, communications, Google Cloud)

  • A passion for bikes or the outdoors is a must, experience in the industry is highly preferred but not essential

The offer + perks

  • Competitive salary with bonus structure

  • Potential to earn $120k + with bonus

  • Company laptop

  • Supportive company culture

  • Ongoing training to help career progression within Reid

  • Great staff discounts

  • Potential future shareholder option

For more information about the brand, checkout and for our international website

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