Ascend Manager - Canberra

TREK BICYCLE

Ready to Take Your Trek Career to the Next Level?

Come and join the Trek family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

At Trek, our people make all the difference. We're a family-owned, values-driven global leader in cycling products, committed to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.

If you're excited to step up, challenge yourself, and make an impact in a role that supports our Ascend retail management system, this could be your next big move.

About the Role

This Canberra-based role plays a critical part in supporting Ascend, Trek's proprietary Point of Sale (POS) system, and expanding its impact across our Owned Retail network and Independent Bike Shops. You'll be instrumental in ensuring Ascend runs smoothly, while also driving strategic projects that extend beyond POS to elevate retail operations.

As a key member of the team, you'll act as a trusted advisor, problem-solver, and trainer for our store teams. You'll champion technology and operational excellence, helping our retail teams get the most out of Ascend and related systems.

Key Focus Areas:

• Support to Independent Bike Shop (IBD) Customers & Trek Retail Stores

  • Respond to support requests via phone & email

  • Maintain product and hardware updates/replacements

  • Develop training and support resources

  • Manage inventory, pricing updates, and marketing changes

• Grow the Ascend Australia Customer Base

  • Identify and nurture prospects

  • Deliver product demos and prepare quotes

  • Manage new installations and budgets

• Drive Key Projects Across Trek Australia

  • Lead retail and wholesale efficiency initiatives

  • Manage inventory projects

  • Support cross-departmental process improvements

What You'll Bring

• Strong customer service skills (phone and email) with excellent verbal and written communication

• Knowledge of Ascend is preferred but not essential training will be provided

• Familiarity with Microsoft peer-to-peer networking, desktop operating systems, and Office programs

• Interest or experience in IT troubleshooting (SQL experience a plus)

• Retail experience, ideally with retail management systems

• Ability to juggle multiple priorities while staying positive and calm

• Willingness to work occasional after-hours/weekends and travel as required

• A "do more than asked" mindset, thriving both independently and in a team environment

Why Trek?

• Competitive pay and bonus opportunities

• Supportive, team-driven culture

• Ongoing training and career development

• Wellness and mental health focus

• Exclusive staff discounts

• Community involvement

• Fun, energetic work environment

Ready to put your hand up?

For a confidential chat, reach out to HR. This is your opportunity to grow your Trek career while making a real difference in the cycling world.