Assistant Store Manager - Frankston

GIANT FRANKSTON

Giant Frankston is far more than just a bike shop — it’s a tight-knit, family-run business with deep roots in the cycling and triathlon community. Established in 1987 and rebranded as Giant Frankston in 2017, our store has grown to become an integral part of the Mornington Peninsula’s biking culture.

We pride ourselves on delivering more than just products. Our strength lies in offering expert advice, premium quality bikes (Giant, Liv, and others), and top-tier servicing from a workshop staffed by experienced mechanics — including Brooke Nelson, who brings over 30 years’ experience.

Our culture is warm, professional, and deeply passionate about cycling. Our customers often comment on the genuine, friendly expert care they receive — because for us, it’s not just work, it’s a shared passion.

Why You’ll Love Working With Us

• Work in a field you love: This isn’t just retail — you’ll be part of the world of cycling. Whether it’s mountain bikes, road bikes, e-bikes, or triathlon gear, you’ll get involved with products that inspire real joy and performance-driven lifestyles.

• Small, fun team: As a family-run business, we operate more like a close-knit crew than a big corporate store. Expect to collaborate directly with the owner-operators and long-term staff.

• Hands-on environment: You’ll be dealing with bikes, workshop tasks, customer servicing, and using our point-of-sale (POS) system — not just stocking shelves.

Key Responsibilities

Sales & Customer Service

• Welcome customers, assess their needs, and provide expert advice on bikes and accessories.

• Demonstrate products, explain specifications, and help customers choose the right gear.

• Build strong, lasting relationships — many of our customers are repeat cyclists or triathletes seeking knowledgeable support.

Assistant Management

• Support the Store Manager in daily operations, including stock ordering, inventory management, and merchandising.

• Supervise and mentor junior staff or new sales associates, providing coaching on sales techniques and product knowledge.

• Drive in-store promotions, seasonal campaigns, and community events.

POS Operation & Administration

• Operate our point-of-sale system confidently and accurately — process sales, returns, and click & collect orders.

• Handle customer inquiries, invoices, and receipts.

• Maintain clean, organized documentation of sales and inventory records.

Bike Workshop Liaison

• Work closely with our mechanics to understand bike servicing, parts, and repair scheduling.

• Schedule service appointments, communicate with customers, and follow up post-service.

• Occasionally assist with light workshop tasks or bike inspections, building your technical understanding.

Store Presentation & Maintenance

• Maintain a clean, welcoming showroom that reflects our commitment to quality and community.

• Organize displays, restock merchandise, and ensure safety and orderliness.

• Help with back-of-house tasks such as deliveries, stock counts, and click & collect readiness.

What We’re Looking For

• Passionate about cycling: You’re not just selling bikes — you love them. Whether you ride for fun, fitness, or competition, you understand the culture.

• Sales experience: Previous experience in retail, especially in a sporting or specialty environment, is highly valued.

• Leadership qualities: You should be comfortable assisting with management tasks and mentoring staff.

• Tech-savvy: You can learn and handle a POS system confidently, manage customer orders, and work with online / click & collect workflows.

• Strong communication: Excellent verbal and written communication skills, with the ability to explain technical product details in a friendly, understandable way.

• Team player: Comfortable working in a small, collaborative team and taking initiative.

• Flexible & reliable: Our store hours include weekdays and Saturdays; some weekend flexibility may be needed.

What’s in It for You

• Be part of a legacy: Work for a business that’s been operating for over 30 years, with strong community roots.

• Growth opportunity: As assistant manager, you’ll have the chance to grow into a leadership role and influence store operations.

• Cycle perks: Access to industry knowledge, potential discounts on bikes or gear, and the opportunity to build relationships with serious cyclists and triathletes.

• Supportive, positive environment: Small team, big heart. You’ll be surrounded by people who care deeply about what they do — and who they serve.

• Meaningful work: Every day, you’ll help people find gear that empowers their lives — from weekend rides to high-performance racing, from beginners to seasoned cyclists.

How to Apply

If you’re excited about the opportunity to contribute to Giant Frankston and grow with our team, we’d love to hear from you.

Send your resume and a short cover letter telling us:

• Why cycling or working in a bike shop matters to you

• Your experience with retail or management

• Any relevant skills (POS systems, customer service, workshop knowledge)

Email your application to: info@giantfrankston.com.au

Give us a call if you’d like to learn more: 03 9783 3666