Bicycle mechanic - Brisbane
Specialized was founded on performance and is fuelled by innovation. Our focus on the rider and their needs is our driving force. From seasoned pros to weekend warriors, to kids and commuters—if you ride, we’re for you.
We believe cycling has the power to change lives. The passion we have for sharing our love of bikes with the world can be seen in those who choose to work with us, and the people and organisations we partner with. We are committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.
We are looking for a bicycle mechanic who has a passion for bikes, excels in retail practices and has a broad technical background with bikes to join our team at Studio de Velo in Sumner, Queensland.
ESSENTIAL JOB FUNCTIONS:
Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert
Assists customers in an enthusiastic and courteous manner; provides “wow” customer service
Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
Advises and assists customers with their product/service selection without bias
Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced
Assists with bike sales with technical consulting, and any other bike floor duties as needed
Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction
General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light cleaning duty
Proficiency in Lightspeed point of sale systems and store operational websites
Regular, dependable attendance and punctuality
WHAT YOU WILL NEED
Passion for cycling and the Specialized brand
A current or former retail employee with 1-3 years’ experience as a bicycle mechanic preferred
Bicycle Mechanic certified training beneficial
Excellent communication with the ability to effectively interact with riders and team members
Must be able to work as business dictates which includes weekends
Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching
Able to lift at least 25kg or more and use proper lifting skills
WHAT’S ON OFFER?
A chance to be on the inside of one of the world's most iconic, exciting and innovative bicycle brands.
HOW TO APPLY
Please include a cover letter as part of your application. A six (6) month probationary period applies to this position.
Please note only applicants who have the right to work in Australia should apply for this role.
For more information about Specialized see our careers page Careers | Specialized.com