Bicycle mechanic - Melbourne

GOODCYCLES

At Good Cycles, we believe bicycles can positively impact the environment and the lives of young people who have faced barriers to employment. We are seeking an experienced mechanic / workshop lead to join our Good Bikes team.

About the Role

Your role is to provide leadership in the workshop of our CBD store and create a positive working environment through an approachable attitude to staff, young people, and customers. Your mechanical skills and workshop management will drive workshop efficiencies and create a great workplace to learn and grow.

Good Cycles is more than just a bike store, with four divisions across a range of services. All staff may be required to work in other Good Cycles locations and divisions when requested. This includes mechanical/retail work in other Good Bikes store locations, fleet bike servicing and operations for our Good Deliveries Division, Workplace Servicing and Event Activations and Micro Mobility bike servicing.

Key Responsibilities

Workshop

• Manage and deliver the workshop booking/calendar structure for both online and in-store.

• Conduct morning and afternoon workshop meetings

• Meet and exceed KPIs set across all mechanics/workshops.

• Meet monthly staff training/education targets.

• Perform bike repairs, maintenance, and bicycle assembly across all of Good Cycles stores and services (primary CBD), including workplace servicing and fleet servicing

• Review, structure, and implement new processes and procedures to improve workshop efficiency, customer engagement and in-store and online experiences.

• Conduct rolling stock takes and manage inventory

• To have strong brand knowledge and mechanical aptitude/skills

• Deliver monthly reporting

• Must have at least 5 years of experience employed as a Bike Mechanic (not a home mechanic)

• To maintain an ongoing level of product/mechanical training, e.g. SBCU, S-tech, STU.

• To work autonomously and at a high pace of quality performance and efficiency in a busy workshop environment while working as a team.

• Professional communication skills

• Supervise Mechanics and/or Bicycle Shop Assistants

• Support the development of Good Cycles bike workshops through training, mentorship and assisting with business decision-making

Retail

• Support the CBD Store Manager with leadership, supervisory and managerial responsibilities

• Engage with customers, assist with product selection, and process sales transactions both in-store and online

• Assist with the dispatch of online orders

• Assist with transferring products from store to store

• Help to ensure the store is clean and the shelves are stocked

• Assist with receiving, storing, counting and distributing products to various store locations

• Prepare and complete customer warranties.

Key Attributes

• Empathy and a willingness to help young people and other colleagues to grow and achieve

• Ability to conduct basic training sessions for team members

• Willingness to improve as a trainer and mentor

• Willingness to assist across all areas of Good Cycles services

• Basic numeracy and intermediate/advanced literacy

• Attention to detail

Education and Experience

• Bicycle Retail experience - minimum 5 years preferred

• Bicycle Mechanic experience- minimum 5 years preferred

• Training and mentorship experience - minimum 1 year preferred

• Strong knowledge of bicycles and bicycle accessories

• Ability to use standard hand tools

What we offer

• Be a part of a Social Enterprise that prioritises impact over profit

• Fringe Tax Benefits - As a registered charity, you can salary package up to $15,900 of living expenses plus $2,650 in meals, entertainment or venue hire.

• Central location in Melbourne

• A supportive environment and mentorship by a diverse range of senior management

• Be welcomed and supported daily by a strong team determined to see you succeed.

• Have access to generous staff discounts.

• A multitude of opportunities to advance your career into a management position within different departments across the business

About Good Cycles:

Good Cycles is an independent not-for-profit that empowers young people by creating a safe and inclusive workplace, offering employment in a range of bike-based services, as well as in horticulture and infrastructure/asset maintenance

Join the team and APPLY TODAY!

If you have any questions about this position, please contact hr@goodcycles.orgWe encourage women, Aboriginal and Torres Strait Islander peoples, people identifying as LGBTQI+ and all cultural and linguistic backgrounds to join our team. People of all abilities should apply if you are able to sustain moderate physical activity for 8 hours, up to 38 hours per week.