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Bicycle workshop technician - Sydney


FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq. 

 

Position Summary:

The Suspension Technician is responsible for the repair/service of FOX/Marzocchi Bicycle suspension products as well as Easton/Race Face componentry. This includes but is not limited to:

  • Suspension Servicing and tuning.

  • Ensure timely repairs to meet KPI’s.

  • Inspect, clean, and repair Fox, Race Face, Easton & Marzocchi products to factory standards. 

  • Maintain a clean and organised work area.

  • Reporting to the Supervisor, Technical Service of any issues over and above the standard service.

 

Position Responsibilities:

  • Complete tear down and rebuild of FOX, Race Face, Easton & Marzocchi bicycle products. 

  • Clean and inspect all internal and external assemblies for wear or damage. 

  • Understand technical problems effectively through proper analysis, evaluation and diagnosis.

  • Contact Service Writer/Supervisor, Technical Service if repair will cost more than original estimate given to the customer.

  • Ensure proper function and quality standards set by FOX, Race Face, Easton & Marzocchi on all repairs.

  • Follow all processes and procedures that are in effect for the operation of the department.

  • Maintain a safe work environment by adhering to all safety regulations within the department.

 

Specific Knowledge, Skills or Abilities Required:

  • Ability to use tools properly without causing harm and damaging products.

  • Good communication skills to explain in detail mechanical problems with product. 

  • Understand and execute detailed instructions given by Supervisor/Service Manager.

  • Ability to read technical drawings/ engineering documents.

  • Good computer skills. Ability to use data base for part searches, etc.

  • May be asked to travel or participate in FOX, Race Face, Easton & Marzocchi events out in the field.

  • Ability to work within a fast paced and team-oriented environment and meet productivity and quality goals.

  • Able to work autonomously and initiative under direction of management team whilst being an integral team member.

  • Need to be highly organised and pro-active.

 

 

Position Qualifications:

Experience:

  • Previous bicycle/bicycle suspension experience is preferred.

Competencies:

  • Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.

  • Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.

  • Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.  

  • Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.

  • Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.

  • Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

 

Work Environment and Physical Requirements: 

  • May require walking, standing, bending and lifting for long periods of time

  • Vision abilities required to validate and enter data on computer

  • Capable of lifting items up to 20kg

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