Bike mechanic - Melbourne

GOOD CYCLES

You will be working as part of a great team at one of our busy retail stores. Your main role will be repairing customer bicycles, and so this requires liaising with customers, diagnosing bikes and performing services and repairs. There is also some general retail sales.

Role Objectives and Key Results

Customer satisfaction is maintained Customers provide positive feedback or ratings, or there is a high level of repeat business maintained

Workshop efficiency is maintained Jobs are diagnosed and repaired swiftly, with a minimum of support required

Administrative tasks completed The computer systems are utilised to make bookings, track jobs, and create transactions

Key stakeholders

• GM Retail

• Other Bicycle Mechanics

• Customers

Example responsibilities and tasks

• Take bookings, with details where possible - in particular if parts may need to be pre-ordered

• Provide accurate advice and information to customers

• Perform bicycle services and repairs

• Assist customers with retail enquiries, advice, sales and orders

• Take payments from customers

• Assemble new and second-hand bicycles

• Participate in regular team meetings

• General merchandising, store upkeep and problem-solving actions

Education and Experience

• experience in a retail bicycle workshop

• experience as a bicycle mechanic

About Good Cycles

Good Cycles empowers young people facing barriers to work by offering them employment pathways. We improve their futures and contribute to more sustainable cities.​

Good Cycles is an independent not-for-profit social enterprise. Our vision is to provide young people

at risk of disengagement with employment opportunities that improve their futures. Good Cycles is building a sustainable social enterprise and growing its service offering across retail, fleet maintenance and a growing range of services for cities.

Our approach

Good Cycles invests all profits in the creation of entry level jobs and support for young job seekers facing socio-economic disadvantages to overcome barriers to employment. We do this through

1. Paid work experience

2. Supporting development of transferable skills

3. Facilitating professional networks and employment pathways.

Good Cycles is guided by an evidence-supported Theory of Change that maps pathways for helping young people grasp employment opportunities and build better futures. Through on-the-job learning, we improve job readiness, support networks, financial wellbeing, and resilience. The People and Impact team provide guidance and services to enable support of Good Cycles’ mission through our business operations.