- pbourke2
Bike mechanic - Melbourne
You will be working as part of a great team at one of our busy retail stores. Your main role will be repairing customer bicycles, and so this requires liaising with customers, diagnosing bikes and performing services and repairs. There is also some general retail sales.
Role Objectives and Key Results
Customer satisfaction is maintained Customers provide positive feedback or ratings, or there is a high level of repeat business maintained
Workshop efficiency is maintained Jobs are diagnosed and repaired swiftly, with a minimum of support required
Administrative tasks completed The computer systems are utilised to make bookings, track jobs, and create transactions
Key stakeholders
GM Retail
Other Bicycle Mechanics
Customers
Example responsibilities and tasks
Take bookings, with details where possible - in particular if parts may need to be pre-ordered
Provide accurate advice and information to customers
Perform bicycle services and repairs
Assist customers with retail enquiries, advice, sales and orders
Take payments from customers
Assemble new and second-hand bicycles
Participate in regular team meetings
General merchandising, store upkeep and problem-solving actions
Education and Experience
experience in a retail bicycle workshop
experience as a bicycle mechanic
About Good Cycles
Good Cycles empowers young people facing barriers to work by offering them employment pathways. We improve their futures and contribute to more sustainable cities.
Good Cycles is an independent not-for-profit social enterprise. Our vision is to provide young people
at risk of disengagement with employment opportunities that improve their futures. Good Cycles is building a sustainable social enterprise and growing its service offering across retail, fleet maintenance and a growing range of services for cities.
Our approach
Good Cycles invests all profits in the creation of entry level jobs and support for young job seekers facing socio-economic disadvantages to overcome barriers to employment. We do this through
Paid work experience
Supporting development of transferable skills
Facilitating professional networks and employment pathways.
Good Cycles is guided by an evidence-supported Theory of Change that maps pathways for helping young people grasp employment opportunities and build better futures. Through on-the-job learning, we improve job readiness, support networks, financial wellbeing, and resilience. The People and Impact team provide guidance and services to enable support of Good Cycles’ mission through our business operations.