Bike mechanic - Melbourne

GOODCYCLES

Good Cycles is an independent not-for-profit social enterprise. Our vision is to provide young people at risk of disengagement with employment opportunities that improve their futures.

The Geelong shop supports Good Cycles’ Transitional Employment Model, providing valuable retail experience to supported employees and generating revenue to support Good Cycles’ programs.

Established in Geelong in 2018, we focus on commuter and ebikes, and engage strongly with the local cycling community.

About the Role

Our mechanics support the operation of our retail store in Geelong, including a full service workshop, and support the delivery of transitional employment outcomes and key community engagement outcomes including maintenance classes and events.

Working closely with the Geelong Manager and Retail Manager (Melbourne-based) you will support the efficient operation of a high quality bicycle workshop and retail space in central Geelong.

Must be available to work Saturdays.

Must be available to work 4 or 5 days.

Key Responsibilities

1. Workshop

• Taking bookings

• Receiving customer bikes and making assessments of work required, providing quotes and timeframes for servicing

• Servicing bikes to a high standard with clear communication to customers

• Cleaning and maintaining workshop space and upholding relevant guidelines on workshop safety

• Coordinating effective workshop operations with Geelong Manager

1. Retail

• Engaging and assisting customers with purchases and enquiries

• Maintaining stock levels

Additional Responsibilities include:

1. Community Engagement

• Participating in a roster of evening maintenance classes to provide the Geelong community with high quality instruction in bicycle maintenance

• Supporting the delivery of community events such as Ride2Work Day and others

1. Transitional Employment

• Supporting the Geelong Manager in the delivery of transitional employment shifts in the Geelong shop, including providing feedback on supported employee attendance, performance and growth areas for coaching conversations

Key Attributes

Good Cycles places strong emphasis on being an inclusive and diverse workplace. This includes the culture we strive to create in our retail outlets. As a mechanic at Good Cycles you will be:

• Attentive to details: servicing bicycles systematically and safely, and maintains a high standard in look and feel of retail space

• Personable and approachable: helps customers feel comfortable and listened to

• Focused on high quality outcomes for our customers: attentive to customer needs and ready to provide information and services as required

• A committed team player: able to communicate effectively with colleagues and supported employees

Skills and Experience

• Professional experience in bicycle mechanics, particularly in a retail setting (essential)

• Experience working with young people (desirable)

• Experience of delivering training to a variety of audiences (desirable)

• Experience with CykelOS workshop booking software and Vend POS software a bonus

• Experience in Indigenous and/or multicultural contexts, youth services and/or social enterprise and skills in languages other than English are valued

Key Performance Indicators

KPIs to be confirmed based on the following areas:

1. On time and quality bike servicing

2. Quantity and quality of sales

3. Delivery of classes and community engagement

How to Apply

Interested applicants are invited to submit a cover letter and resume.