Bike mechanic - Melbourne

TREK MELBOURNE

About Trek

Trek is an awesome place to work! We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

That is our mission and that is what drives us every single day!

When you’re on our team you are encouraged to learn and grow and given opportunity to do so. Give us your best, and we’ll give it right back. Sound interesting? Then read on.

What we require

The Lead Service Technician must be willing to be involved in all roles at the Trek store but have a main focus on bike repair with outstanding technical ability. We seek applicants who have a calm, no stress demeanor and a can-do attitude. An ability to relate to a broad customer base on all issues is a necessity.

We look to the Lead Service Technician to fully and confidently evaluate all our customers' needs and qualify service appropriately. With hospitality being our top priority, the Lead Service Technician must provide exemplary skills in both product knowledge and relationship building.

Ability to work in a fast-paced and energy filled environment, with a positive, team focused attitude is paramount. Experience in suspension servicing, wheel building and electronic systems across all categories of bikes is highly desirable.

What you’ll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need

• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

• Great communication with customers and teammates

• A desire to cultivate customer relationships and create your own client base

• A commitment to deliver the best possible cycling experience for each customer

• Eye for detail

• Ability to work to a schedule

• Proficiency in using electronic B2B portals, Point of Sale Systems and diagnostic tools

• Flexible working arrangements

• Be a problem solver, not a problem maker

• Ability to work autonomously within a large team

• A willingness to grow your skills as a mechanic

Preference will be given to candidates who hold a TAFE Certificate in Bicycle Workshop Operations or have worked as a bicycle mechanic in a retail environment.