Bike mechanic - Melbourne

GIANT NORTHLAKES

Bicycle Mechanic / Retail Assistant – Giant North Lakes

Full-Time & Casual Positions AvailableAdditional Retail Positions Also Available

Giant North Lakes opened its new purpose-built store in April and we are now seeking an experienced and motivated Bicycle Mechanic to join our growing team. This role requires previous bicycle mechanic experience, with the ability to support customers on the retail floor when required.

In addition to this position, we also have opportunities for Retail Sales Assistants to join our expanding team.

This is an excellent opportunity to work with the world’s largest bicycle brand in a premium and fast-growing retail environment.

About the Role – Bicycle Mechanic / Retail Assistant

The Bicycle Mechanic / Retail Assistant is responsible for delivering high-quality mechanical work, exceptional customer service and supporting general store operations. You will work closely with the Store Manager and workshop team to ensure all repairs, builds and services meet Giant’s standards.

Key Responsibilities

Workshop Duties

• Perform bicycle servicing, repairs and diagnostics across all categories (mountain, road, e-bike, kids).

• Assemble new bicycles to manufacturer specifications.

• Conduct safety checks, tune drivetrains, bleed hydraulic brakes and complete general workshop tasks.

• Manage workshop workflow, bookings and turnaround times.

• Maintain a clean, organised and efficient workshop environment.

• Communicate clearly with customers regarding repair requirements, costs and completion timelines.

Retail & Sales Support

• Assist customers with bike selection, sizing and accessory recommendations when required.

• Demonstrate product features and provide clear, accurate information.

• Process sales, exchanges and online order collections.

• Restock and maintain merchandising standards on the sales floor.

• Support the retail team during peak periods and promotional events.

About You

We are seeking an individual who takes pride in their workmanship, communicates professionally and contributes positively to a team-focused environment.

Essential Requirements

• Previous bicycle mechanic experience is required.

• Strong understanding of modern bicycle standards, components and service procedures (including e-bikes).

• High attention to detail and commitment to quality workmanship.

• Strong customer service skills and a professional, approachable manner.

• Ability to work both independently and collaboratively.

• Availability to work weekends when required.

Desirable

• Experience in bicycle retail or a similar customer-facing role.

• Familiarity with Giant and Liv products.

What We Offer

• Competitive hourly rates based on experience.

• Ongoing training and professional development, including manufacturer certifications.

• Staff discounts on bicycles, parts and accessories.

• A supportive and inclusive workplace culture.

At Giant North Lakes, you’re not just taking a job—you’re joining a high-performing workshop and retail environment where your skills, passion and professionalism are genuinely valued. As part of Australia’s leading bicycle brand, you’ll work with the latest technology, quality equipment and a supportive team committed to excellence. Whether you’re building high-end performance bikes, diagnosing complex mechanical issues or helping riders choose the right gear, you’ll play a key role in shaping the cycling experience for our community. This is an opportunity to grow your career, refine your technical abilities and be part of a store that prioritises quality workmanship, strong customer relationships and a positive, team-focused culture.