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Bike mechanic - Perth

WEMBLY CYCLES


Wembley Cycles is Perth’s number one Specialized dealer and a market leader in mountain bike sales, service and cycling knowledge in Western Australia. We pride ourselves on our customer service, knowledge and our staff’s passion for all forms of cycling. Our missions are to create the best bike shop experience for every customer, to create a cycling community, and to be a strong advocate for all types of cycling and cycling development. We see it as imperative that our passion for cycling creates a positive experience and generates enthusiasm in our customers.

We are seeking a strong and committed mechanic to join the team. This person will ultimately be the face of Wembley Cycles and will therefore needs exceptional customer service skills and industry knowledge.

Wembley Cycles has a broad customer base and caters for all types of cyclists. We sell road, mountain, recreation and children’s bikes. Our brands include Specialized, Santa Cruz, Cervelo and a large range of parts and accessories.

We pride ourselves in having built a network of loyal customers and put continual effort to ensuring strong lasting relationships with all clients. Wembley Cycles takes immense pride in not being just a retail shop. We actively support mountain bike trail development, sponsor a range of riders in various disciplines, provide shop rides, host in-house shop events, run one of Perth’s largest mountain biking events through our sister company Single Track Minds, and have our own café to create a hub of activity in our shop.

Job tasks and responsibilities

The job will be Tuesday to Saturday doing a 38.5 hour week

To meet our operational goals, mission and customer satisfaction you will undertake the following responsibilities:

  • Service any type of bike

  • Be comfortable bleeding hydraulic brakes

  • Familiar with electronic gears

  • Familiar with e-bike technology

  • High levels of communication with clients to ensure satisfaction and return business

  • Sales of bikes and accessories

  • Continual improvement and efficiency assessment of all internal processes

  • Communication with customers regarding the progress of their orders

  • Maintain a clean and presentable work space including showroom and storerooms

  • Other duties as assigned

Require skills and experience

Experience in the following areas are necessary to meet the position's minimum requirements:

  • Previous experience in the bicycle retail environment.

  • Able to use basic computer programs

  • Five or more years in bicycle retail

  • Must be a current and avid cyclist in any disciplines

  • Knowledge of major bike trends, products and brands

  • High computer literacy in Microsoft Word products

  • Friendly and approachable personality with strong social skills

Desired Attributes

  • High personal grooming standards as well as ability to adhere to appropriate dress code

  • Ability to work under pressure and multitask

  • Ability to take direction

  • Can work as a team and autonomously when needed

  • Can maintain a can-do attitude

Job benefits

  • Generous sales target incentives and bonuses

  • Staff bike

  • Discounts on product

  • Demo equipment

  • Access to the best coffee in Perth.

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