Crooze is Australia's best ebike store . Work with us and enjoy:
Generous salary and incentive package
Rewards and recognition for the awesome job you do
Full-time based at our Gold Coast location.
Who are we?
Crooze Electric Bicycles was established on the Gold Coast way back in 2011, We were one of the first in Australia to specialize in Ebikes. Crooze now has a showroom on the Gold Coast. Australia and from our Gold Coast showroom.
Rapid sales are driving company expansion.
About the role:
Bring your passion for riding to our team.
Prepare products and listings for online auction and website upload
Prepare monthly reports on sales on marketplace channels.
Follow up with courier and shipping companies.
Coordinate appointments for customers to collect orders
Attend to customer enquiries through online platforms, in person and via phone and email, providing solutions and a seamless experience
Facilitate the highest level of customer service for all client engagements
Maintain positive relationships with existing customers and develop relationships with new customers
Refer customers to a range of services the business offers
Follow up on and manage multiple queries and transactions across different departments
Transact with customers and operate a POS system and other software programs
Assist with the scheduling of appointments for staff throughout the company
Facilitate customer reviews across the different businesses
Handle cash and credit card transactions
Ensure company processes and policies are adhered to
Provide administrative support throughout multiple business entities
Manage inventory warehouse staff for picking and packing orders.
You will be working with our customers to select the right bike, scooter or skateboard for them. We love to get people riding. our huge range of bikes makes us the number one Ebike store in Australia.
You will enjoy customer interaction. Enjoy being focused and dedicated to creating an amazing customer experience.
Working on our showroom floor will allow you to interact with and educate our customers making sure they understand and select the product that is 100% right for them
Bike knowledge is an advantage. Basic bike mechanic skills are suitable.
Quick to learn and enjoy a positive Company Culture
Inner drive for amazing customer service.
Expert in finding solutions not problems.
Ebike Mechanic Experience is preferred but not essential.
Able to work weekends with days off during the week.
Roles and Responsibilities
Showroom demonstrations and sales of Electric bikes, Scooters and Electric Skateboards.
Minot Repairs and service of Electric Bikes and Scooters and Skateboards.
Customer service and tech support to our online customers.
We look forward to discussing this role—
Please apply via email below.