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Bike sales - Melbourne


Customer Experience & Sales Representative

📍 North Melbourne🏷 Full-Time | LEKKER Bikes

About LEKKER

LEKKER is a premium European-inspired e-bike brand built for modern urban living. We design clean, minimal bikes that combine style, simplicity and performance, and we deliver a customer experience to match.

We’re looking for a confident, well-presented Customer Experience & Sales Representative to join our North Melbourne store and become a key part of the LEKKER journey.

This role blends showroom sales, customer service, operations and post-sale support. It’s ideal for someone who thrives in a fast-paced retail environment and enjoys both people and process.

The Role

You’ll be responsible for delivering a premium in-store and phone-based customer experience while supporting daily store operations.

Sales & Customer Experience

  • Welcome customers into the showroom and guide them through the LEKKER range

  • Confidently present key differences between models

  • Run safe, structured test rides

  • Recommend the right model based on customer needs

  • Close sales professionally and confidently

  • Deliver premium handovers

Customer Service (Inbound & Outbound)

  • Handle inbound phone calls and email enquiries

  • Follow up leads and quotes via outbound calls

  • Resolve warranty claims and returns

  • Manage customer issues with professionalism and empathy

  • Maintain LEKKER tone-of-voice across all communication

Systems & Admin

  • Use Freshdesk for ticket management and customer communication

  • Use Monday.com for workflow tracking

  • Create quotes and orders

  • Add accessories to orders

  • Book workshop appointments

  • Capture and maintain accurate customer data

Store Operations

  • Maintain showroom presentation and merchandising standards

  • Reset and tidy store sections

  • Support open and close procedures

  • Communicate effectively with the workshop team

What We’re Looking For

Essential

  • Well-spoken with strong phone etiquette

  • Neat, professional and presentable

  • Confident communicator

  • Ability to handle difficult situations politely

  • Strong attention to detail

  • Comfortable working with CRM and POS systems

  • Experience in retail sales and/or customer service

Ideal (But Not Essential)

  • Knowledge of e-bikes or cycling industry

  • Experience in premium retail

  • Experience with Freshdesk, Monday.com or similar platforms

The Type of Person Who Thrives Here

  • Enjoys helping people make considered purchasing decisions

  • Can approach uncertain customers with confidence

  • Takes pride in delivering a premium experience

  • Is commercially minded and motivated to close

  • Values brand alignment and presentation

  • Comfortable working both independently and in a team

What Success Looks Like

Within your first weeks, you’ll:

  • Independently manage customer interactions

  • Run test rides solo

  • Create quotes and orders without error

  • Confidently present product differences

  • Attempt and close sales

  • Maintain store standards

Why Join LEKKER?

  • Work with a growing premium mobility brand

  • Develop strong sales and customer experience skills

  • Be part of a passionate, design-led team

  • Opportunity for advanced sales or workshop training

 
 
 

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