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  • pbourke2

Claims and Customer Service - Brisbane

Velosure is part of the Two Three Bird global Insuretech business with operations in Australia, New Zealand, the USA, the UK and South Africa

The culture of our business is what set's us apart, we value diversity, passion, energy, creativity and a positive attitude. Did we say we like bicycles?

What are we looking for

The opportunity is for a bicycle expert to handle claims and customer service. The role will take ownership of technical bicycle, personal liability and other related insurance claims; including client queries, communications with suppliers, assisting with existing and potential partner relationships and providing relevant information to customers

What you will do

Bicycle Insurance Claims

  • Assist with the investigation and settlement of all technical and high-risk claims

  • Manage all reinsurance/recovery claims to ensure that the company recovers claims costs where appropriate

  • Ensure that salvage is collected, delivered, captured into our system, and sold at the most competitive price

  • The investigation and settlement of all claims in line with the PDS, to ensure that claims cost is kept within target

Customer Service

  • Constantly remain in contact with clients, and responding to clients regarding incoming insurance claims, information requests, updates or renewals of policies

  • Remain in contact with service providers to build ongoing relationships, and maintain communication throughout the claims process

  • Responding to customer insurance queries in a timely and professional manner

  • Investigating, resolving or escalating all customer complaints

Local Partnership Relationships

  • Assist senior management with strategic growth through existing and potential partner relationships (incl. bike shops, suppliers, carbon repair, new commercial partnerships)

  • Daily interaction with local bicycle shops and other suppliers to ensure that Velosure is a partner of choice

  • Attending industry events and exhibitions to grow brand awareness and identify new potential partners

  • Any ad hoc projects and tasks that management requests from you from time to time

Key Requirements

  • At least 5 years bicycle industry experience (retail or technical)

  • Sound knowledge of claims administration procedures will be an added advantage

  • Undergraduate business administration or commercial degree would be an advantage

  • Good administrative skills

  • Minimum of 5 years relevant work experience

  • Intermediate computer skills, including Microsoft Excel

  • Good interpersonal and communication skills (verbal and written English)

  • Effective organisation skills

  • High level of output

  • Strong customer focus

What we Offer

  • Friendly and supportive team environment

  • Inclusive Culture

  • Casual dress code

  • Growth Opportunities

  • Technology-driven work environment

Please click the apply button to submit your application

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