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Customer and Care Fleet - Brisbane


Lug+Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. We currently offer really useful eBikes on a flexible subscription in Melbourne, Sydney and Brisbane.


To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and talking about our amazing eBikes. In this role you will be responsible for:

  • Providing excellent customer service online and over the phone

  • Providing excellent customer service in person from our Woolloongabba store - including offering test rides, handing over our excellent bikes to new customers and maintenance support for current customers

  • Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events

  • Developing basic bike maintenance skills to enable the diagnosis of customer bike issues

  • Accessorising bikes for handover to customers

  • On occasion, attending events in the community to spread awareness of Lug+Carrie and eBikes as a true car alternative

We’d love to hear from you if you are an energetic and enthusiastic individual, who:

  • has experience working in a sales or customer service role

  • has excellent interpersonal and communication skills

  • can effectively manage and organise work in a systematic and timely manner

  • enjoys completing systems and administrative tasks efficiently and thoroughly (experience with salesforce will be considered favourably)

  • has a demonstrated ability to work in a team environment

  • can ride a bike

  • holds a current full Australian drivers licence

The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!

Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply. We will also consider part time applicants willing to job share. 

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