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Customer and Fleet Care - Sydney

Lug+Carrie was established in January 2020 with a mission to provide sustainable and efficient forms of transport that are not only good for people but also the cities they live in. We currently offer really useful eBikes on a flexible subscription in Melbourne, Sydney and Brisbane.

To help us get more people riding and to continue providing great service for our all-inclusive subscription, we're currently looking for someone who would love working with our customers and talking about our amazing eBikes. In this role you will be responsible for:

  • Providing excellent customer service online and over the phone

  • Providing excellent customer service in person from our Alexandria store - including offering test rides, handing over our excellent bikes to new customers and maintenance support for current customers

  • Assisting the coordination of our customer service experience - through booking, scheduling and supporting in-store and mobile service events

  • Developing basic bike maintenance skills to enable the diagnosis of customer bike issues

  • Accessorising bikes for handover to customers

  • On occasion, attending events in the community to spread awareness of Lug+Carrie and eBikes as a true car alternative


We’d love to hear from you if you are an energetic and enthusiastic individual, who:

  • has experience working in a sales or customer service role

  • has excellent interpersonal and communication skills

  • can effectively manage and organise work in a systematic and timely manner

  • enjoys completing systems and administrative tasks efficiently and thoroughly (experience with salesforce will be considered favourably)

  • has a demonstrated ability to work in a team environment

  • can ride a bike

The team at Lug+Carrie are passionate about what we do and are excited to welcome new people into the mix. We provide learning and development opportunities and a flexible work environment where you can thrive, all while riding a premium eBike!

Lug+Carrie values the diversity of the people we hire and the customers we serve. All qualified applicants are encouraged to apply. Part-time applicants are welcome.

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