Customer service - Brisbane
- pbourke2
- Sep 4
- 2 min read
Are you passionate about cycling and keen to be part of a close-knit team in a family-owned business? We’re looking for a Customer Service & Sales Support team member to join our small, dedicated crew in the wholesale cycling industry.
About Us
We’re a family-run cycling wholesale business with a passion for cycling, great service, and supporting retailers across Australia. Our small team values collaboration, reliability, and a genuine love of what we do.
About the Role
This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and has an eye for detail. You’ll be the first point of contact for our customers, helping them with orders, enquiries, and product information, as well as supporting the wider team with admin tasks.
Key Responsibilities:
Provide outstanding customer service to our retail partners via phone and email
Process sales orders and ensure accuracy in our system
Support the sales team with stock checks, product queries, and pricing updates
Assist with general office administration and data entry
Build strong relationships with customers and suppliers
What We’re Looking For:
Cycling industry knowledge or passion – you love bikes and know your way around the industry
Customer service experience – confident communicator with great people skills
Strong computer skills – comfortable with order management systems, Microsoft Office, and learning new software
A positive, team-oriented attitude and willingness to jump in where needed
Strong attention to detail and ability to multitask
Why Join Us:
Family-owned business with a supportive, friendly team
Opportunity to work in an industry you’re passionate about
Varied role where no two days are the same
Be part of a company that values relationships, reliability, and passion for cycling
📧How to Apply:If this sounds like you, we’d love to hear from you! Please send your resume and a brief cover letter to careers@echelonsports.com.au.
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