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Customer service - Melbourne

GIANT BICYCLES AUSTRALIA


Industry leader Giant Bicycles Australia are seeking a vibrant, energetic, and motivated individual to join our customer service team. We are looking for an individual who not only shares the passion for cycling, but can relay this with a high level of customer service and support.

The successful candidate would possess the following attributes:

Have the ability to communicate and liaise effectively and professionally with retailers, consumers and other staff members.

  • Deliver a high level of customer service

  • Basic knowledge of bicycle product

  • Communicate professionally both verbally and in writing

  • Previous bicycle industry (retail or wholesale) experience will be viewed favourably but is not essential

  • Works well in a team environment

  • Be able to multitask and possess good time management skills

  • Basic computer skills (Microsoft Word, Excel, Outlook)

Core Responsibilities:

  • Attend to all dealer enquiries in a proficient a timely manner

  • Ensure in-coming telephone calls are answered in a professional manner

  • Process dealer purchase orders in an efficient and timely manner

  • Attend to dealer delivery enquiries

  • Process dealer delivery proposal reports

  • Process E-commerce sales returns

  • Answer consumer and dealer email enquiries

  • Support our external sales team to deliver high levels of dealer support

In return, Giant Bicycles Australia is offering the correct applicant the following:

  • Full-time employment

  • Industry leading salary package.

  • The opportunity to work within a professional, industry leading business.

To apply simply forward your resume and covering letter to info@giantbikes.com.au

All applications will be kept strictly confidential.

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